Customer Assistant - Operations/Warehouse - Chester

The work pattern for this vacancy is:

Wk 1
Mon - Thurs 05:30-13:30, Sat - 05:30-13:30
Wk 2
Sun 07:00-15:00, Mon, Wed, Thurs 05:30-13:30, Fri 12:15-20:15

Purpose

• To deliver a great shopping experience for customers, putting them before tasks every time.
• Champion new ways of working within stores through an open mindset and positive attitude.
• Complete tasks and processes that deliver 'best in town' standards.
• Serve and sell across all channels brilliantly well.
• Be the voice of our customers to help us continually improve.

Key Accountabilities

• Serve customers efficiently and brilliantly well - on the shop floor and at service points.
• Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.
• Skilled in utilizing all digital tools and communication channels to do the job.
• Share customer and colleague feedback to help us improve.
• Share knowledge and experience with colleagues to support others in building skill and confidence.
• Own learning & development and proactively access digital learning solutions.
• Know daily sales targets, priorities, promotions & selling opportunities.
• Have great product knowledge to sell and recommend products and services.
• Proactively engage with customers to understand their needs and make recommendations.
• Understand store priorities and their part to play.
• Complete tasks with pace and in line with SOPs.
• Minimize cost and waste through good process practices.
• Follow safe and legal working practices.

Key Capabilities

• Understand how M&S operates, its strategy, future, and the role played.
• Committed to delivering excellent work fast with great attention to detail.
• Open to and acts on feedback, asking for it regularly.
• Set performance objectives for self in conjunction with line manager and in line with business plans.
• Take accountability for planning and managing own work efficiently to ensure objectives are met.
• Be curious and ask questions to challenge the status quo.
• Effectively communicate intentions to others, ensuring communication is clear and simple.
• Control reactions and consider how to share perspectives to create better reactions for the team.
• Copes well with change and work challenges, recovering quickly from impacts.
• Build positive relationships by being a good listener and establishing connections.

Technical Skills/Experience

• Contribute to store sales and cost control.
• Work across the store to get things done right first time within timescales.
• Comprehensive knowledge of customer shopping channels.
• Good level of product knowledge and services across the store.
• Up-to-date knowledge of the commercial operation and brilliant basics.
• Good level of digital capability and use of digital tools and applications.
• Understand customer needs and spot selling opportunities.
• Adapt to change.
• Good knowledge of VM principles.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG