Customer Assistant-Clothing & Home - Core - New Store Opening - Warrington Riverside Outlet

Summary

Customer Assistant - Clothing & Home - Core - Warrington Riverside Outlet

All the details

The perfect candidate for our brand new outlet store, located at Riverside Retail Park, Warrington, WA1 2GZ, will be:

1. Creative
2. Flexible
3. Up for the challenge
4. Remarkable!

If you think you are the ideal person for one of our roles, we would love to hear from you.

Contracted hours and work pattern to be discussed at assessment centre

Interviews for this position will be held in the form of a 2 hour assessment on Monday 7th April at our facilitation store Gemini. This will be the only available time and location to complete this assessment. Due to high demand, interviews will be offered on a first come first served basis.

If you wish to apply for more than one vacancy, you will only be invited to ONE assessment centre - where you can discuss any other opportunities you are interested in.

Anticipated start date: week commencing 27th April

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.