Customer Assistant - Cafe - Omagh

ENGINEERINGUK; Omagh; On-site

Job description

Employer: M&S

Location: Omagh, Tyrone, UK

Salary: £12.00 p/h (increasing to £12.60 from 1 April)

Closing date: 26 Apr 2025

Sector: Retail and Wholesale

Role: Assistant

Contract Type: Variable Hours, Part Time

Summary

Customer Assistant - Cafe - Omagh 28 Hours Permanent

Working Hours

Week 1
Tues 08.30 - 17.30
Wed 08.30 - 17.30
Thurs 08.30 - 17.30
Sat 11.00 - 15.00

Week 2
Sun 13.00 - 17.00
Wed 08.30 - 17.30
Thurs 08.30 - 17.30
Fri 08.30 - 17.30

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Inclusivity Statement

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Same Posting Description for Internal and External Candidates