Customer Assistant - Cafe - Hempstead Valley

M&S Corporate Gifts; Gillingham; On-site; GBP 40,000 - 60,000; Part time

Job description

Team In Store

Store Hempstead Valley

Location Gillingham, Kent

Contract type Temporary

Position type Part Time

Salary £12.60 p/h

Closing date: 23rd April 2025

Apply now

Retail Quiz

Find out if you fit the role.

Take Your Marks

Could you make an impact at M&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast paced stores.

About The Role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

This is a temporary vacancy.

Working Pattern

• Mon 1300 - 1700
• Tues 1300 - 1700
• Wed 0900 - 1300
• Thurs 1200 - 1600
• Sat 1100 - 1500

This job role involves the use of dangerous machinery and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Benefits

• Wellbeing hub: Get access to resources to support your wellbeing, including a free virtual GP service.
• Giving back: Support your favourite charities by donating through your pay or even volunteering for them.
• Pay: Earn a competitive salary.
• Colleague discount: After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Time off: Competitive holiday entitlement with the potential to buy extra holiday days.
• Life assurance: Get cover for twice your salary up to age 70 (double with our Pension Plan).
• Workplace savings: We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
• My Choices: Save on everyday costs through discounts and offers and get access to great health benefits.
• Cycle to work: Bike/accessory hire with Cycle to Work and save on tax and national insurance.
• Smart tech: Buy the latest technology with interest-free financing directly from your salary.
• Family friendly policy: Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

• Send us your application: Fill in our short application form and hit submit.
• Online assessment: We’ll invite you to take part in an online assessment. This could be before or after your interview.
• In-person assessment centre: We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
• Decision: After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.

Customer Assistant - Cafe - Hempstead Valley

Team In Store

Store Hempstead Valley

Location Gillingham, Kent

Contract type Temporary

Position type Part Time

Salary £12.60 p/h

Closing date: 23rd April 2025

Reference: 94693

Apply now