Customer Assistant - Café - Carlisle

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Marks and Spencer
Carlisle
GBP 40,000 - 60,000
Be among the first applicants.
6 days ago
Job description

Summary

Customer Assistant - Café - Carlisle

All the details

Customer Assistant - Café - Carlisle

Work Pattern:

Week 1
Tues 1200-1730
Thurs 1200-1730
Fri 1030-1730
Sat 1200-1600
Week 2
Sun 1200-1600
Tues 1200-1730
Thurs 1000-1700
Fri 1200-1730

Purpose

  • To deliver a great shopping experience for customers, putting customers before tasks every time.
  • Champion new ways of working within stores through an open mindset and positive attitude.
  • Complete tasks and processes that deliver 'best in town' standards.
  • Serve and sell across all channels brilliantly well.
  • Be the voice of our customer to help us continually improve.

Key Accountabilities

  • Serve customers efficiently and brilliantly well - on the shop floor and at service points.
  • Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.
  • Skilled to utilize all digital tools and communication channels to do the job.
  • Share customer and colleague feedback to help us improve.
  • Share knowledge and experience with colleagues to support others in building skill and confidence.
  • Own their own learning & development and proactively access digital learning solutions.
  • Know the daily sales targets, priorities, promotions & selling opportunities.
  • Have great product knowledge to sell and recommend products and services.
  • Proactively engage with customers to understand their needs and make recommendations.
  • Understand the store priorities and their role in achieving them.
  • Complete tasks with pace and in line with SOPs.
  • Minimize cost and waste through good process practice.
  • Follow safe and legal working practices.

Key Capabilities

  • Understands how M&S operates, its strategy, future, and the role they play.
  • Committed to delivering excellent work fast with great attention to detail.
  • Open to and acts on feedback, asking for this regularly.
  • Sets performance objectives for self in conjunction with line manager and in line with business plans.
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met.
  • Curious and asks questions to challenge the status quo.
  • Effective at communicating intentions to others; ensures communication is clear and simple.
  • In control of their own reactions and considers how to share their perspective to create better reactions for the team.
  • Copes well with change and work challenges and recovers quickly from their impact.
  • Builds positive relationships by being a good listener and establishing a connection.

Technical Skills/Experience

  • Contributing to store sales and cost control.
  • Work across the store to get things done right the first time within timescales.
  • Comprehensive knowledge of customer shopping channels.
  • Good level of product knowledge and services across the store.
  • Up-to-date knowledge of the commercial operation and brilliant basics.
  • Good level of digital capability and use of digital tools and applications.
  • Understand customer needs and spot selling opportunities.
  • Adapting to change.
  • Good knowledge of VM principles.

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG
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