Customer Assistant - Cafe

M&S; Preston; On-site; GBP 20,000 - 26,000; Full time

Job description

Summary

Cafe Customer Assistant

Work Pattern

Week 1
Mon 11-15
Wed 11-15
Thurs 11-15
Fri 10-14
Sat 11-15

Week 2
Mon 11-15
Tues 10-14
Wed 11-15
Fri 10-14
Sat 11-15

Purpose

• To deliver a great shopping experience for customers, putting them before tasks every time.
• Champion new ways of working within stores through an open mindset and positive attitude.
• Complete tasks and processes that deliver ‘best in town’ standards.
• Serve and sell across all channels brilliantly well.
• Be the voice of our customers to help us continually improve.

Key Accountabilities

• Serve customers efficiently and brilliantly on the shop floor and at service points.
• Deliver ‘best in town’ standards through presentation standards, availability, and keeping the store clean and tidy.
• Skilled in utilizing all digital tools and communication channels to perform the job.
• Share customer and colleague feedback to help improve processes.
• Share knowledge and experience with colleagues to support their skill and confidence building.
• Own personal learning and development and proactively access digital learning solutions.
• Know daily sales targets, priorities, promotions, and selling opportunities.
• Have great product knowledge to sell and recommend products and services.
• Proactively engage with customers to understand their needs and make recommendations.
• Understand store priorities and their role in achieving them.
• Complete tasks with pace and in line with standard operating procedures (SOPs).
• Minimize cost and waste through good process practices.
• Follow safe and legal working practices.

Key Capabilities

• Understand how the company operates, its strategy, future, and the role they play.
• Committed to delivering excellent work quickly with great attention to detail.
• Open to and acts on feedback, regularly asking for it.
• Sets performance objectives for themselves in conjunction with the line manager and in line with business plans.
• Takes accountability for planning and managing their work efficiently to meet objectives.
• Curious and asks questions to challenge the status quo.
• Effective at communicating intentions to others; ensures communication is clear and simple.
• In control of their reactions and considers how to share their perspective to create better reactions for the team.
• Copes well with change and work challenges and recovers quickly from their impact.
• Builds positive relationships by being a good listener and establishing connections.

Technical Skills/Experience

• Contributing to store sales and cost control.
• Work across the store to get things done right the first time within timescales.
• Comprehensive knowledge of customer shopping channels.
• Good level of product knowledge and services across the store.
• Up-to-date knowledge of the commercial operation and brilliant basics.
• Good level of digital capability and use of digital tools and applications.
• Understand customer needs and spot selling opportunities.
• Ability to adapt to change.
• Good knowledge of visual merchandising principles.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG