Customer And Community Engagement Lead

We are currently recruiting on behalf of our client, a registered social housing provider, who are in the market for a Customer and Community Engagement Lead.

This is a full-time role (35 hours per week) Monday - Friday and offering a hybrid working approach with 2 days working from home.

Duties of the role will include:

1. Understanding the communities that we work in and getting to know our customers and what they want and need.
2. Ensure the customer voice and influence is considered in the design and delivery of all services and business planning.
3. Design, develop and facilitate innovative ways to seek the views of customers to ensure representative feedback contributing towards decision making.
4. Take the lead in developing targeted approaches to engagement with customers who are under-represented.
5. Interpret, analyse and collate customer feedback, summarising and presenting information to inform decision making.
6. Understand and keep abreast of the latest thinking and regulatory requirements for customer involvement and co-creation of services and bring these to life.
7. Maintain accurate records of participation and produce reports to demonstrate impact and outcomes.
8. Work with individuals and groups to upskill, build capacity and source/ provide learning, training and networking.
9. Build strong networks within the community to ensure that the organisation makes a positive contribution to the wider areas where we have homes.
10. Be able to initiate, lead, design and deliver effective multi-partnership projects that maximise positive outcomes for our customers and communities.