Customer Advisor - Engineering Support

Job Description

Customer Service Advisor required for a large Northern Irish organisation.

Your new company: This organisation is a large private sector utility provider in Belfast and Northern Ireland.

Your new role: To provide engineering support, including administration duties, to ensure the smooth running of the operation of the business. Dispatch engineers to jobs and record all relevant details in the company system.

1. Update the organisation's internal system with careful attention to detail.
2. Support the timely provision of reports to management concerning business objectives.
3. Liaise with customers to agree appointment dates and resolve problems and complaints.
4. Liaise with different departments within the company to resolve customer-related issues.
5. Support all processes to ensure effective operation of emergency services, including rota preparation.
6. Support processes to ensure that all customer changeable quotations and renewals are issued in a timely, controlled manner.
7. Ensure phones within the department are answered in a timely and professional manner.

What you'll need to succeed: To be considered for this role, you will have the following:

1. English and Maths GCSE (grade C or above) or equivalent.
2. Minimum 1 year's relevant experience within an office/administration function.
3. Experience of working in a highly pressurised environment.
4. Experience of dealing with customer-related queries and/or complaints.
5. Excellent organisational ability.
6. Excellent attention to detail.
7. Effective communication skills.
8. Comprehensive IT skills.

What you'll get in return: In return, you will receive the following:

1. £24,753.50 per annum with two 6-month increases, taking salary to £25,630 per annum.
2. Free staff car parking.
3. Contributor staff pension scheme with enhanced employer contribution.
4. Bike to work scheme.
5. On-site showering facilities.
6. Further education policy.

What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.