Customer Advisor / Course Advisor

City and Guilds Training is looking for a Course Advisor to add to our existing team.

If you have excellent customer service skills and have great telephone manner then this opportunity may be what you are looking for.

This is a great role to join our rapidly growing business.

Successful candidates will become a part of our friendly team located in our offices in Crawley / Gatwick.

You will be responsible for providing first-class customer focused interactions, advising on our courses and booking clients to the course that is appropriate for them and that suits their needs.

This is a permanent position with a starting salary of £25K and a generous bonus which can add an additional 20-35% to your salary.

Course Advisor role is a mix of an inbound and an outbound calling but it is not a cold calling role. All the customers are either existing clients or customers who have previously contacted our business.

We are interested in speaking to candidates who have a passion for great customer service and are results driven. We are looking for candidates with experience from a similar, ideally telephone-based role, who would like to develop their sales and customer service skills further here at City & Guilds. This role can help you develop into a more senior sales/account management role.

This appointment will be made on merit.

We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.

Please note, this is an office-based role. As you will be required to work from the office, could you please check the location and ensure that you can commute to our offices located in Crawley RH10 9JY on a daily basis.

About the role

Trade Skills 4U (part of City & Guilds Training) specialise in electrical training, offering a wide range of electrician courses in the UK for new entrants, existing electricians and companies from our state-of-the-art training centres. Over recent years TS4U helped thousands of people gain valuable knowledge, experience and the qualifications they need to pursue successful careers in the electrical industry.

We are looking to appoint additional Course Advisors who are able to demonstrate proven successful experience in a phone-based sales/customer service role to support our current operation.

The successful candidate will represent and promote TS4U, making potential customers aware of our courses and generating new business.

In this role you will also:

• Understand customer needs and requirements and deliver clear and correct advice
• Build positive relationships with new and existing clients
• Promote the company brand and products over the phone
• Maintain accurate records of all enquiries, sales and transactions using the CRM system
• Carry out general administration duties associated with the role i.e. telephonically, by email and via live online chat facility
• Work pro-actively with team members to ensure all enquiries and daily tasks are completed within set time frame

About You

What we are looking for:

• Excellent customer service and sales skills and great telephone manner
• Excellent communication skills and the ability to effectively manage customers remotely
• A proven track record of being responsible and accountable for meeting your own deadlines and targets
• A customer-focused approach and a passion for delivering a great customer experience
• Great team working skills and the ability to be a good listener

You will also be flexible, adaptable, embrace change and be motivated by new challenges.

The role requires an excellent work ethic, sales acumen combined with great listening skills in order to best advise customers of the courses to meet their specific goals. This means you will need to sell the benefits whilst ensuring the customer is going to achieve their goals with the solutions offered.

The successful applicant will be required to undertake appropriate checks, including an enhanced DBS disclosure as well as providing proof of the right to work in the UK.

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

• Competitive salary plus generous bonus
• 25 days annual leave plus Christmas shutdown and bank holidays
• Opportunities for personal development and career progression
• Employee Assistance Programme (EAP)
• Wellbeing and mindfulness app Wisdom
• Later life planning "Care Concierge" and Bereavement support
• Coaching (rapid coaching, 1-2-1 coaching, peer coaching, strength coaching)
• Enhanced pension
• Additional volunteering days

Next Steps And How To Apply

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.

If you require any further information, please email into careers@cityandguilds.com

We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.