Customer Advisor

TN United Kingdom; Stoke-on-Trent; On-site

Job description

Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a can-do attitude, passion for great customer service, and enjoy working in a fast-paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to complement a customer's needs, offering genuine, honest, and knowledgeable advice on all our products.

You could have previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviors are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!

We have a part-time Customer Advisor opportunity to join our Pavers team in Bideford on a 12 hours per week contract for six months.

You'll need good availability as the role will include a mixture of weekend and weekday working.

Pay, Hours & Benefits for our Customer Advisor

£11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour)

Once you complete the required retail induction PaSS stages, your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour)

Generous Staff Discount scheme, some of which can be shared with your family and friends!
Holiday Entitlement which increases with service.
Company Contribution Pension
Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeship, professional qualifications, and mentoring programmes
Access to wellbeing and financial support through RetailTRUST

Day to Day responsibilities as our Customer Advisor

1. Deliver exceptional customer service
2. Advise customers on shoe care and accessories to complement their needs, achieving daily KPIs in the process
3. Be self-aware, being able to question, learn, and take responsibility for yourself
4. Be a team player, maintaining a friendly, engaging, and positive attitude
5. Support the maintenance of store standards, product placements, and stockroom

About Us

We are a successful, highly profitable, family-run business which has been trading for over 50 years. We have over stores across the UK and Ireland and own the Jones Bootmaker and Herring Shoes brands.

We always try and do the right thing by our people and were recognized as one of the Top 10 Retailers in the country by Best Companies.

In we became the first major retailer to achieve Carbon Neutral status, and since we have donated over £2.2m to the Pavers Foundation, providing grants for important causes in the areas of health, education, and community.

We provide great jobs in a supportive family environment for our people. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers.

If this sounds like the kind of business you'd like to join, we'd love to hear from you - please apply today for the role of Customer Advisor!