Customer Account Security Manager

Location: Newbury/Farnborough (Hybrid)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Mon to Fri

*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Security team and experience bringing intelligent technology and advanced threat expertise to organisations that form the UK's Critical National Infrastructure. This specialist team helps to simplify their day-to-day cyber security operations, enabling their own people to focus on their bigger strategic priorities.

What you’ll do

Vodafone Business Security Enhanced (VBSE) is dedicated to protecting Vodafone Business, its employees and customers. In support of this, it’s essential that we provide a consistent approach to information security across the whole of Vodafone Business.
VBSE collaborates with a wide range of stakeholders at all levels across Vodafone, Partners and Customers. Working collaboratively to ensure the design, delivery, security, reliability and availability of our services are fit for the future and align to local and enterprise-wide policy.

Working on key accounts, you will act as a Security Officer, managing our customers’ Information and Cybersecurity requirements within Vodafone, providing security leadership, technical insight, and ensuring that security is an enabler that supports Vodafone and its customers. The Customer Account Security Manager (CASM) will be the single Vodafone point of contact for security for the customer and will ensure the successful delivery of security services, as per the Master Service Agreement.

Key Responsibilities:

1. Single point of contact for all customer security matters relating to Vodafone
2. Monitoring and maintaining compliance to all contractual security obligations, including agreed reporting. Participate in customer security forums and provide management oversight of client security audits
3. Collaborate with all Vodafone Lines of Business to champion our customers' current and evolving security posture
4. Security & Risk assessment, audit and management of major change
5. Support account enquiries (Commercial / Service / Technical), Identify security opportunities, and provide bid support

Who you are

• Previous track record in managing customers within a Security team, personally delivering security advice, reporting and guidance to clients
• Good understanding of current and future Security landscapes and the challenges faced within changing regulatory and legal frameworks
• Demonstrable technical security depth of knowledge in a variety of technical areas, e.g. DDoS, firewalls, PAM, SIEM, Cloud, Network, Applications and operating systems etc.
• Must own, champion and proactively deliver against security obligations, providing regular accurate reporting on security status, risks and issues
• CCP, CISSP, CISA, CISM or equivalent (or willing to achieve one or more) or industry experience within a Security team
• Must be capable of achieving relevant Security Clearance, and ISO 27001 Lead Auditor certification

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

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