Customer Account Manager

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Bury. £23k – £25k doe + 10% annual bonus + 25 days annual leave plus bank holidays

A fantastic opportunity has arisen to join a small team who look after top spend/high value customers. You will have your own clients to look after and you will be the main point of contact for them on a day to day basis. Duties will include:

• Communicating via telephone, email and Teams
• Occasional customer site visits
• Looking into and resolving any billing issues
• Making amendments to their account
• Ensuring that the customer is responded to within set SLA’s and KPI’s are adhered to
• Occasional support with credit control/debt collection for late payments on the account

To be successful, you will have previous customer service/account management experience, excellent communication skills, and good IT skills.

Please apply if this sounds like the job for you!