Customer Account Lead

Optima UK Inc Ltd; East Midlands; On-site; GBP 30,000 - 35,000; Full time

Job description

Job Role: Customer Account Lead
Location: Pinxton

Shift: Monday - Friday
Salary: 30k - 35k

The Role:

Responsible for managing day to day customer accounts queries, ensuring customer satisfaction and agreed delivery targets are met.

Responsibilities:

1. Support and lead Customer Performance Reviews with key and targeted customers, in order to build customer relationships and monitor performance.
2. Support with all customer queries, complaints & escalation issues, escalating concerns to the account manager.
3. Support production controllers to develop customer account objectives.
4. Manage the internal sales manifest & support the customer accounts team in achieving weekly targets.
5. Manage Customer Scorecards and circulate internally, working with the Account Manager and Production Manager to produce recovery plans where necessary.
6. Ensure any customer changes (delivery dates, order quantities etc) are updated within the ERP system.
7. Maintain electronic order books for all customers ensuring records are accurate.
8. Support in ensuring compliance with UK export regulations, undertaking internal audits & if issues arise assist with corrective action plans to ensure company compliance.
9. Proactively support and engage in continuous improvement projects as required, to promote continuous improvement within the company.
10. Measure and keep a record of our Delivery Performance to Customers.

The Candidate:

1. Experience of managing customer accounts and conducting Business reviews (Preferred).
2. Excellent verbal and written communication skills.
3. Good working knowledge of word, excel, email and MRP/ERP systems.
4. Ability to work quickly & under pressure, prioritise and manage many varying and conflicting tasks at the same time.

Apply:

To apply for this position, please send your CV to (url removed) or call myself on (phone number removed).