Customer Account Handler

Cleveland Cable Co Ltd; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job description

Due to company growth, we are currently recruiting for a Customer Account Handler to service our customer accounts.
We provide full training and ongoing development.
Working hours are Monday - Friday 08:30 - 17:00.
Excellent rates of pay.

Key Responsibilities:

1. Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone and email.
2. Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilize available resources and tools to resolve customer complaints.
3. Product/Service Knowledge: Develop a comprehensive understanding of the company's products.
4. Order Processing: Assist customers with order placement, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience.
5. Up-Selling: Identify opportunities to promote additional products that will benefit the customer.
6. Professional Communication: Exhibit a friendly, empathetic, and professional communication style. Ensure that customers feel valued and respected throughout their interactions with the company.

Who we are:
Cleveland Cable Company is the largest supplier of cables and cable accessories in the UK. Founded in 1978, we operate nine branches across the UK and Ireland supplying domestic and European markets. In 2016, we launched Dubai-based Cleveland Cable Trading FZCO to supply markets in the Middle East and Africa, taking our business truly global. Additionally, we own and operate Superlec Direct - an electrical wholesale, supplier, and retail e-commerce website.

This is a great opportunity for anyone with relevant experience, and we look forward to having a new member join our fantastic organization that offers long-term career prospects.