Customer Account Controller Value Channel

Employer: Unilever

Location: Kingston Upon Thames, England, United Kingdom

Salary: Competitive

Closing date: 4 May 2025

Sector: Customer Services

Contract Type: Permanent

Hours: Full Time

Please Note: The deadline for applying is 23.59 the day before the job posting end date.

JOB TITLE

Customer Account Manager Value Channel

LOCATION

Kingston

WORK-LEVEL

2b

The Magnum Ice Cream Company is the global leading Ice Cream player with €7.9bn Turnover. The Magnum Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall's, Magnum, Ben & Jerry's. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

JOB PURPOSE

The Value Channel Ice Cream Controllers are responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver USG, Market Share and Profitability in line with our fundamental growth ambitions. They are accountable for the day to day contact with the customer buyers, supply chain, shopper marketing, internal Commercial & Brand contacts.

RESPONSIBILITIES

• Build strong and sustainable customer relationships
• Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on his/her categories
• Manage the relationship aspects of key customer 'events', e.g. launching of new products, cost price changes, breaches of trade terms
• Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with CCD, Category Managers and Marketing
• Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
• Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored
• Work closely with trading executives to ensure administrative aspects of promotions are completed
• Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc
• Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team

ALL ABOUT YOU

• Manage the customer P&L for relevant categories and the overall level of customer investment
• Manage in-month performance vs forecast & course correct as necessary to deliver to plan
• Manage accruals and pricing accurately and efficiently
• Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation
• P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
• Provision of clear up to date inputs into Business Processes (Promotional Evaluation etc)
• Business Planning, sales updates, in store tracking, price claim management etc)
• Delivery of required admin for the customer - pricing, rebates, NLF, promo proposals, trade terms, contracts

EXPERIENCES & QUALIFICATIONS

• Relevant years relevant Account Management
• Prior commercial experience and exposure to P&L management
• Proven history of working within a team environment
• Prior experience of leading and developing a direct report preferable however not essential

LEADERSHIP

• Accountability & Responsibility
• Consumer and Customer Focus
• Bias for Action
• Building Talent and Teams
• Agility & Adaptability

NOTES

Please apply via this portal as e-mail applications may not be processed and include your Future Fit Plan if possible.

By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.

Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner Juli Molina Juli.Molina@unilever.com

What we offer

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Relocation to the UK

Please be aware if you are applying for this role from outside the UK, if successful, your application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer. This means any relocation costs must be self-funded with the potential to reclaim some specific pre-approved expenses up to £5,000. Please speak to your Talent Partner if you have any questions.

Company

Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do - every small thing counts. The personal contribution you make means you feel good about what you do and proud that you have a career with a higher purpose. Be empowered to make a positive impact, by bringing your purpose into action.