Customer Account Co-Ordinator - Liverpool

Hunter Selection; Liverpool; Hybrid; GBP 23,000 - 28,000

Job description

Customer Account Co-Ordinator - Liverpool

Location: Skelmersdale Area
Salary: Up to £28,000
Hours: Days Hours with 2 days hybrid
Benefits:

1. 25 days holiday + 8 days bank
2. Opportunity to earn up to 6 days additional leave
3. Discretionary Bonus Scheme up to 10%
4. Lots of progression opportunities

Our client is a global manufacturer, supplying into various types of companies. They are looking for an experienced Account Co-Ordinator to become part of the team that is the face of the business.

Role & Responsibilities:

1. Order Monitoring and Forecasting: Monitor customer ordering patterns and minimize deviations from forecast expectations while considering the customer account status.
2. Sales and Marketing Support: Capture customer inquiries and communicate with the Sales and Market Planning teams to identify potential sales and marketing opportunities.
3. Customer Contact Management: Adhere to the monthly customer contact plan agreed upon with Sales, ensuring consistent communication and relationship management.
4. Order Processing and Lead Time Targets: Achieve lead time targets for order processing, ensuring timely release of orders to distribution and effective handling of customer inquiries.
5. Accuracy in Transactional Processing: Ensure first-time accuracy in processing sales orders, claims, and other related transactions.
6. Query and Complaint Resolution: Handle customer queries, inquiries, approved product sample and literature requests, as well as complaints and claims, ensuring they are resolved within agreed timescales.
7. Customer Logistics Data Management: Maintain accurate customer logistics data, including delivery requirements, for a designated group of customers.
8. Delivery Coordination: Ensure deliveries are made according to agreed schedules and coordinate communications with customers and internal/external teams when changes occur.
9. Documentation and Claims Management: Raise and manage appropriate documentation to cover orders, claims, and related activities.
10. Supply Status Reporting: Periodically report the status of supply for assigned customers, providing insights and recommending actions to ensure customer satisfaction.

Knowledge, Skills & Experience:

• Driving License
• Experience in internal account management
• Experience working in customer account facing

If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.