Cross Border Specialist

Drive global success with your expertise

Your Role

This role will work within the Road logistics Full & Part load team who are organising shipments on behalf of mainly general cargo customers, for FTL and LTL, ensuring all necessary operational duties and functions are in accordance with specific working instructions and customer SOPs. They will ensure customer excellence & full compliance in all aspects of the road freight import, export, cross trade and domestic distribution operation.

Your Responsibilities

• Understanding of Road Freight operation for industry related questions / requirements (point of escalation).
• Support the induction and training of internal staff, ensuring the correct procedures are followed.
• Support on the on-boarding of new customers, including supporting with SOP generation and work instruction generation where necessary.
• Calculate and supply rates, ensuring the best price and solutions are gained quickly for spot quotations.
• Provide competitive quotations for effective solutions in a timely manner to customer services, through the utilisation of our network and supplier base.
• Ensure transport planning is completed and passing of correct details to the relevant team.
• Customs knowledge on documentation requirements for Import and Export shipments.
• Invoice shipments in a timely manner, ensuring excellent data quality.
• Raise additional invoices where relevant.

Your Skills and Experiences

• Excellent Customer Service Skills.
• Knowledge of current Customs Procedures.
• Customs documentation requirements.
• Experience in quotations.
• Excellent Organisational and time Management skills.
• Ability to work well as a team member.
• Experience in Dangerous Goods by Road.
• Competent in Word & Excel.
• Experience in working with Customers (internal).
• Understanding of KN systems.
• Transport Planning.
• Behaviours to be in line with KN behaviours.

Your Future Team

As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop.

• 26 days holidays plus bank holidays
• 2 volunteering days per year
• 3 x Life Assurance Option if you join the KN Route2 pension scheme
• A tailored personal development and training programme
• Trusted and empowered to deliver and be your best
• Enhanced Maternity/Paternity Leave
• Childcare Vouchers
• Cycle to work scheme
• Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
• Refer a friend scheme

As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.