CRM Specialist

CRM Specialist
£400 - £450 per day
3-Month Initial Contract
ASAP Start
Hybrid

Your new company

We are embarking on a transformative CRM journey - moving from a heavily customised student system solution to a modern, minimally customised Microsoft Dynamics 365 CRM platform.

Your new role

As a Dynamics CRM Configuration Specialist, you'll play a pivotal role in advising on reimagining core CRM processes, working with stakeholders to replace legacy workflows with streamlined, standardised solutions in Dynamics 365. You will provide advice on configuring and customising Dynamics 365 Customer Engagement (CRM) to support higher education recruitment workflows, collaborate with business users and technical teams, and support data migration and cleansing efforts.

What you'll need to succeed

1. 3+ years of hands-on experience configuring Microsoft Dynamics 365 CRM, ideally within a higher education or nonprofit context.
2. Experience migrating from legacy or bespoke CRM systems.
3. Proficiency in using Dynamics 365 tools: business rules, workflows, forms, Power Automate, dashboards.
4. Strong communication skills with the ability to engage both technical teams and non-technical stakeholders in recruitment and admissions.
5. Knowledge of Microsoft Power Platform, particularly Power Automate, Power Apps, and Power BI.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.