CRM Solutions Architect

Lorien's Retail client are currently recruiting for a Solution Architect to join on a large scale CRM Transformation.

Key Responsibilities

• The Solution Architect will play a pivotal role in delivering the Customer Strategy by designing and implementing innovative, scalable, and customer-focused solutions that align with business objectives. By bridging the gap between technical teams and business stakeholders, this role ensures that all systems and applications are seamlessly integrated to enhance customer experiences, drive operational efficiency, and support long-term strategic goals. Through a deep understanding of customer needs and technology best practices, the Solution Architect is instrumental in crafting solutions that foster growth, adaptability, and customer satisfaction. The Solution Architect will enable this by:
• Developing an evolving Solution Architecture for the Customer and Data Tower Initiatives.
• Engaging and influencing key stakeholders to ensure Solution addresses both Functional and Non-Functional needs of the business.
• Designing technical solutions that may span multiple work streams, whilst identifying downstream application dependencies. This role not only owns the solution through to delivery but is also responsible for understanding the wider application estate.
• Overseeing the technical acceptance of agile user stories and ensuring the integrity of any proposed solutions across workstreams and associated application architects.
• Identifying and exploiting the re-use of any components, patterns, techniques and documenting these for re-use by other projects.
• Establishing and directing proof of concepts in innovation and making recommendations on technology adoption.
• Working with the Security and Information Risk functions to ensure any solution meets the needs of our security standards and principles.

Required Skills/Knowledge

• Previous CRM transformation experience, ideally with Salesforce.
• End to End Solutions Architecture experience from a B2B/B2C environment.
• Ability to understand complex technical processes/challenges and create pragmatic solutions is critical to success in this position.
• Strong interpersonal skills and ability to comfortably communicate with key stakeholders, including senior business leaders, product owners, project managers, and business analysts.
• Proactively identifying risks and challenges that could impact delivery, suggesting mitigation options and ensuring the stability, security, and effectiveness of proposed solutions while maintaining alignment with strategic objectives.
• Practical experience of delivering change in a multi-vendor environment supported by an agile delivery framework. Working with a leading and innovating retailer preferred.
• Recognised expertise in digital consumer and marketing technologies, demonstrating the ability to put forward relevant knowledge of architectural patterns, technology components, and vendor products preferably within a luxury or related retail industry.
• Experience within an architecture team where you have developed solutions aligned with an overarching strategy.
• Demonstrated relevant technical knowledge in at least two digital competencies from a domain that covers Decisioning, Recommendations, Personalisation, Content Management, and Digital Asset Management.
• A good understanding of how to derive complex digital solutions for a truly global business where the customer experience is seamless across multiple channels, including retail store interactions.
• Experience of providing leadership and guidance to peers and more junior members of the team.

Should this position be of interest, please submit your CV and I will be in contact as required.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.