CRM Manager

Zachary Daniels Recruitment; London; On-site; GBP 60,000 - 75,000; Full time

Job description

CRM Manager - Luxury Retail

Location: Harrods, London

Salary: £60,000-£75,000

Are you a passionate CRM expert with a love for luxury fashion? An exciting opportunity has arisen for a CRM Manager to join an iconic global fashion house, based in its prestigious Harrods boutique.

About the Role

As the CRM Manager, you will play a key role in developing and executing client engagement strategies to drive customer loyalty and elevate the in-store experience. Working closely with the retail and marketing teams, you will be responsible for enhancing client relationships, increasing retention, and ensuring a seamless omnichannel approach to customer interactions.

Key Responsibilities

1. Develop and implement CRM strategies to enhance client engagement and drive sales.
2. Analyze customer data and insights to personalize outreach and improve retention.
3. Manage and optimize the client database, ensuring accuracy and segmentation for targeted marketing.
4. Work closely with the sales team to identify VIP clients and create bespoke experiences.
5. Organize and oversee exclusive client events to foster brand loyalty.
6. Collaborate with regional and global teams to align CRM initiatives with business goals.
7. Track and report on CRM performance, providing insights and recommendations for improvement.

About You

1. Proven experience in a CRM-focused role within the luxury retail sector.
2. Strong analytical skills with the ability to interpret customer data and drive strategy.
3. Exceptional communication and relationship-building abilities.
4. A client-centric mindset with a passion for delivering an outstanding shopping experience.
5. Experience working in a high-profile retail environment, ideally within Harrods or similar luxury settings.
6. Proficiency in CRM software and customer data platforms.

What's in It for You?

1. The opportunity to work with a globally renowned luxury fashion brand.
2. A dynamic and prestigious retail environment in Harrods.
3. Career growth and development within an esteemed fashion house.
4. Competitive salary and benefits package.

If you have a passion for luxury fashion and a track record of driving client relationships through CRM excellence, we'd love to hear from you. Apply now to be part of this exciting journey!