CRM Manager

Contract Type: Fixed-term contract until March 31st, 2025, with the possibility to convert to permanent.

We are seeking a proactive and knowledgeable CRM Manager on behalf of our client, an esteemed Arts and Culture organization. This role will provide essential day-to-day support to CRM users during an exciting transformation programme, ensuring that users have the tools and training they need to effectively utilize the CRM system.

Key Responsibilities

1. User Support: Act as the primary point of contact for CRM users, managing support requests and troubleshooting issues to ensure a smooth user experience.
2. Training & Guidance: Deliver training sessions and workshops to empower users in utilizing CRM features, ensuring their needs are understood and met.
3. Business Process Translation: Capture and translate business processes into CRM solutions that enhance operational efficiency.
4. Project Documentation: Create and maintain documentation of CRM project logic to inform decision-making throughout the transformation programme.
5. Stakeholder Engagement: Build and nurture relationships with stakeholders to foster support for the CRM transformation efforts across the organization.
6. Collaboration: Work closely with IT and HR departments to ensure training materials are relevant and effective.
7. Data Quality Monitoring: Ensure high-quality data is maintained, troubleshoot issues, and adhere to data governance protocols.
8. Change Management: Support users during the User Acceptance Testing (UAT) phase and manage the transition to new processes and systems.
9. Risk Management: Monitor day-to-day risks related to the CRM transformation and contribute to the overall risk register.

What You Need to Bring

Essential Skills and Experience:

1. Experience in managing or implementing a CRM system, preferably Microsoft Dynamics.
2. Excellent verbal and written communication skills.
3. Ability to create effective training materials and documentation.
4. Strong understanding of CRM fundamentals and trends.
5. Experience in implementing new business processes.
6. Strong planning and organizational skills.
7. Collaborative mindset with the ability to work across teams and departments.
8. Data literacy and a passion for maintaining high-quality, accurate data.
9. Proactive attitude towards problem-solving and issue resolution.
10. Familiarity with data visualization tools and user journeys in CRM systems.

Key Relationships

You will report to the Senior Manager, CRM, and work closely with various departments to ensure CRM solutions meet user needs and organizational objectives.

Why Join the team:

This is an excellent opportunity to contribute to a transformative project within an Arts and Culture organization that enhances CRM capabilities. If you are passionate about supporting users and improving processes, we want to hear from you!

To Apply: Please submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for this role.