CRM Executive

Bamford Collection
London
GBP 60,000 - 80,000
Job description

THE BAMFORD COLLECTION IS A GROUPOF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHINGAND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE

We are looking for a talented and passionate CRM Executive to join our team.

As CRM Executive you will be integral in helping deliver high quality email marketing campaigns and support in executing the CRM strategy for our omni-channel business.

You will support the execution of the email marketing calendar and associated CRM initiatives. You’ll work closely with various teams to help to continuously improve our email marketing communications, implement personalisation and segmentation, enhance and utilise our customer data as well as contributing to the development of new marketing channels such as WhatsApp.

We are looking for a digital native, someone keen to learn, as well as having an interest in the latest digital developments and technology to support the team in accelerating the CRM strategy this year and beyond.

RESPONSIBILITIES

  1. Collaborate with the Digital and Marketing teams to help plan and execute email campaigns that achieve weekly channel targets and align with the marketing and trade calendar, managing the briefing, delivery, and deployment of broadcast and automated email campaigns.
  2. Assist in the execution of compelling and engaging CRM campaigns that align with our marketing plan and respond to trading demands and topical moments.
  3. Support the Digital, Ecommerce, Marketing and Retail teams in developing a unified cross-channel CRM strategy.
  4. Assist in the implementation of CRM strategies; collaborate with internal teams and external partners to help create data-driven, personalised 1:1 journeys, communications, and campaigns to support our acquisition and retention goals.
  5. Continuously optimise email sends by rolling out an A/B testing plan to gain data driven insights into email performance.
  6. Monitor competitor activity and developments, providing feedback to the business.
  7. Contribute to our CRM transformation by supporting the Data, Product/Tech teams, and technical partners in enhancing our customer data, email, and personalisation platforms.
  8. Work with IT and Business Transformation teams to help ensure the right infrastructure is in place to deliver email communications.
  9. Support the development of new marketing channels such as WhatsApp.
  10. Utilise data, insight, research, and segmentation to help increase campaign reach, maximise prospects/leads, ROl, and retention.
  11. Stay informed about regulatory and privacy changes and assist in maintaining close relationships with the Bamford Collection’s privacy specialists. Stay updated on new platform features, industry news, and email marketing best practices regarding testing, design, personalisation, and deliverability.

SKILLS YOU WILL BRING

  1. Minimum 1 years' experience in a similar role.
  2. Previous experience using an ESP (Klaviyo is a plus).
  3. Proficient in Microsoft Excel, with experience using Google Analytics.
  4. Customer-focused, with a keen interest in retail, particularly within the luxury sector.
  5. Highly organised and detail-oriented individual with a strong ability to support strategic initiatives and problem-solving.
  6. Self-motivated, with a positive attitude and strong interpersonal skills.
  7. Ability to work efficiently in a fast-paced environment and adapt to business/trade changes.
  8. Proactive and able to work independently while supporting team efforts.
  9. Strong team player with the ability to collaborate across multiple teams.

PERKS AND BENEFITS

  • Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
  • Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
  • Private Medical: We offer subsidised private medical insurance through Bupa.
  • Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
  • Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
  • Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
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