CRM & Content Project Manager

ZipRecruiter; London; On-site; Full time

Job description

Job Description

CRM & Content Project Manager
Contract length: 12 months
Location: London, E1
Hourly Rate: £19.70 - £24.61

Are you passionate about driving customer engagement and creating compelling narratives? Our client is on the lookout for a dynamic CRM & Content Project Manager to join their team and revolutionise how they communicate with their driver community!

What's the Opportunity?
In the ever-evolving landscape of our client's operations, there's a unique chance to make a significant impact.

You'll play a crucial role in enhancing driver sentiment and trust through strategic communications around product launches and feature updates. Your expertise will help bridge collaboration across various teams including Operations, Marketing, and Support.

Key Responsibilities:

1. Develop & Maintain Strategy: Elevate the UK Driver Communications strategy from reactive to proactive, ensuring a consistent and engaging narrative.
2. Customer Lifecycle Insights: Analyse the customer journey and propose automated communications to keep drivers informed about key product changes.
3. Content Creation Management: Oversee the production of high-quality content for the driver podcast and educational videos, partnering with external agencies.
4. Facilitate Collaboration: Manage the Customer Collective meetings, liaising with team representatives to streamline communication efforts.
5. Best Practices Champion: Define and promote CRM best practices, mentoring new team members on effective communication strategies.
6. Newsletter Management: Coordinate the weekly driver newsletter, from briefing to deployment, while continuously seeking improvement opportunities.
7. Performance Measurement: Collaborate with internal teams to establish metrics for evaluating communication campaign effectiveness.
8. Voice of the Customer: Act as the key advocate for drivers, ensuring their needs are reflected in all communications.

What You'll Need:

1. Experience: Minimum of 3+ years in customer marketing, project management, or customer engagement.
2. Skills: Excellent project management, communication, and stakeholder management skills.
3. Creativity: A knack for shaping customer messaging across various channels while adhering to brand guidelines.
4. Self-Starter: A proactive attitude, ready to take initiative and create impact without needing to be directed.
5. Team Player: Ability to thrive in a fast-paced, collaborative environment, balancing multiple projects effectively.

Why Join Us?
This is more than just a job; it's an opportunity to shape how our client engages with their drivers across the UK.

If you're excited about improving communication strategies and making a real difference, we want to hear from you!

Ready to Make an Impact?
If you're enthusiastic about customer engagement and have the skills we're looking for, apply now! Let's create something amazing together!

Apply Today!
Our client is committed to and encourages applications from all qualified candidates. Adecco is a confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.