Credit Controller (FTC until September)

We have an exciting opportunity to join our International Credit Services team on a part time (21 hours per week) fixed term contract until September 2025.

The purpose of this role is to work across the International Credit Services Team, performing various credit control activities to reduce the overall risk of bad debt.

Key responsibilities:

1. Cash Collection on covering various Customer Accounts for PRH and our 3rd Party Publishers
2. Query Management to ensure quick resolution, meeting business needs and targets
3. Pro-active payment chasing reducing the risk of bad debt
4. Manage high value/high volumes of claims/marketing deductions via excel spreadsheets
5. Full monthly/weekly reconciliations, taking ownership of allocated accounts
6. Balancing priorities to meet deadlines and agreed month end targets
7. A contact for the customer to direct all queries to
8. Liaise directly with publishers and customers to ensure disputes are settled in a timely manner.
9. Develop market awareness and commercial knowledge of PRH

What you’ll bring:

1. This role will suit someone who is team focused and self-motivated. You will be confident working individually on your own workload and hitting deadlines, whilst being part of a wider team.
2. A good team player with good communication skills.
3. Experience of handling multiple currencies
4. Your attention to detail and ability to process high numbers of emails will be important, alongside a disciplined and structured approach to planning and organising your workload.
5. You will possess strong IT and systems skills including Microsoft Excel and Outlook. Knowledge of SAP would be an advantage but not essential.

Application instructions:

Please apply with your CV and cover letter outlining why you are the right candidate for the role by 11:59pm on Sunday 2nd March.

£23,000 - £25,000 FTE (£13,800 - £15,000) depending on how your skills and experience align to the role, plus benefits.

What you can expect from us:

Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition.

Our benefits include:

1. Financial – discounted shopping, season ticket loan, rental deposit loan
2. Wellbeing – healthcare cash plan, employee assistance, gym loan
3. Lifestyle – taste card, tech scheme, free and discounted books

While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect that you will attend the office, based in Colchester, at least once a week.

About Penguin:

We’re the UK’s largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you’ll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form. The essential criteria for this role are listed as part of the ‘What you’ll bring’ section. There may be times when the volume of applications means we cannot take all eligible candidates to interview.

We encourage you to tell us about any reasonable adjustments you may need by emailing PRHCareersUK@penguinrandomhouse.co.uk . Remember, you only need to share what you are comfortable to for us to support your request.

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Company: Penguin Books Limited

Country: United Kingdom

City: Colchester

Postal Code: CO7 7DW

Job ID: 277658

Date: 14 Feb 2025

Location:

Colchester, ESS, GB, CO7 7DW