Credit Controller

Sharpsmart; Spennymoor; Hybrid; GBP 80,000 - 100,000

Job description

Sharpsmart Finance has an opportunity for an experienced Credit Controller to join the team!

In this role you will focus on tracking and collecting payments, maintaining customer relationships, resolving payment disputes and preparing month-end reconciliations.

This role will be working a minimum of 3-4 days per week from our Spennymoor (Co Durham) site with the option to work 1-2 days from home.

Your role will involve:

• Monitor and manage outstanding accounts, ensuring timely collection of debts and reducing overdue payments.
• Monitor daily cash collections & allocations into systems.
• Undertake regular customer account reconciliations and resolve balancing items ensuring accurate records retained between systems.
• Build and maintain strong relationships with customers to resolve any payment disputes or issues professionally and effectively.
• Liaise with internal teams, including sales, plant admin and customer service, to resolve billing or payment issues.
• Generate statements, invoices and payment reminders.
• Prepare regular reports for management on aged debtors, highlighting potential risks and actions taken.
• Follow up on overdue accounts through phone calls, emails, and written correspondence.
• Work with external legal or collection agencies when necessary to recover debts.
• General administration and other ad-hoc duties as required.
• Ownership of AR Salesforce case management.
• Updating customer portals for invoices and resolving disputes raised.

What we are looking for:

• Previous experience in a credit control or accounts receivable role, ideally within the healthcare or waste management sector (but not essential).
• Strong understanding of credit control processes and best practices.
• Excellent communication skills, both written and verbal, with the ability to deal with customers in a professional and empathetic manner.
• Highly organized with strong attention to detail and the ability to work to deadlines.
• Proficiency in Microsoft Office, particularly Excel; experience with accounting software is an advantage.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and the ability to manage multiple priorities.