Credit Controller

B2B Debt Collection Role

Fast paced environment, opportunity to develop.

Responsibilities:

1. Contact customers to resolve general debt issues and take regular payments.
2. Responsible for the collection performance set against key business metrics and expectations.
3. Provide clear lines of sight and progress on debt, cash forecasts, disputes, and customer responses.
4. Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash.
5. Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
6. Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms.
7. Identify collectable debt.
8. Support debt escalations and further action to recover outstanding cash where appropriate.
9. Utilise Customer Remit to identify correct allocation.
10. Use Open Transactions to identify unallocated and partially allocated transactions.
11. Raise Refund Request Tickets.
12. Identify and raise query tickets to maintain true and collectable accounts.
13. Reconciliation of a range of single and multi-site customers.

Essential Key Skill Requirements:

1. Experience within a Business to Business (B2B) collections environment.
2. The ability to work in a fast paced, changing environment.
3. Excellent verbal and written communication skills, in addition to strong customer service skills.
4. IT Literate.
5. Organisational skills with the ability to prioritise workloads.

Desirable Key Skill Requirements:

1. Chartered Institute of Credit Management (CICM) Membership or equivalent.
2. Knowledge of Junifer.
3. Large scale I&C customer facing experience.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.