Credit Controller

Who we are

Our mission is to transform how healthcare organisations work together with their workforce. Our Connected Scheduling platform connects healthcare organisations and their staff giving them more autonomy and control on how and when they work. Over 50% of UK GP practices use Lantum, and over 30% of UK hospitals rely on Lantum workforce products. We have developed a completely new approach to scheduling staff using AI to balance the vast amounts of complexities in workforce scheduling and we have seen game-changing results. We have not only saved millions for the NHS, but we have countless stories of how we have improved the lives of clinicians who, for the first time, are able to plan their work lives around their personal lives.

What sets us apart is not only our leading edge technology and approach to innovation, it’s our culture and our strength of mission. Our incredible team is the driving force behind our success and this propels our competitive edge. We are diverse (20+ nationalities and 53% female workforce), we are authentic and true to ourselves, we are creative and focused and we work hard together to change our industry. Our team is supported to deliver their best work with clear career progression and a strong feedback culture.

We have a bright and modern office which you can work from throughout the week and 3 core office days per week (Monday, Tuesday & Wednesday) where the whole team comes together.

About the role

We are looking for a dedicated Credit Controller to join our Finance team in London. In this role, you will play a crucial part in managing credit control processes, actively pursuing outstanding debts, and optimising cash flow to support the company’s growth.

You will be joining a Finance team of 4, reporting to the Finance Manager. You will have the chance to work closely with teams across the business, including Customer Support and Operations. This is a fantastic opportunity to join a dynamic tech business, where you can make an impact while advancing your career in Finance.

Responsibilities

• Debt Collection and Follow-up: Actively manage and chase outstanding debt via email and phone, confidently engaging clients to reduce overdue balances and optimise cash flow. Oversee the use of our automated workflows and debt tracking tools to ensure timely follow-ups on unpaid invoices.
• Accounts Reconciliation: Accurately record and allocate incoming payments in Xero daily. Regularly update and reconcile the aged receivables tracker, ensuring comprehensive notes on all accounts. Conduct monthly reconciliations between the billing system and Xero to maintain ledger accuracy and escalate legal actions as required.
• Customer Queries and Dispute Resolution: Respond to client inquiries professionally within agreed service levels, handling all requests for account statements, invoice copies, and resolving disputes promptly to ensure consistent collections. Maintain a high standard of service in all communications, both written and over the phone.
• Invoice and Credit Management: Prepare, issue, and manage customer invoices and credit notes. Process any invoice changes accurately within the system to ensure up-to-date and accurate client billing.
• Reporting and Insights: Generate weekly and ad-hoc management reports that provide a clear overview of aged receivables and collection trends, supporting informed decision-making on cash flow and credit management.
• Payment Operations Support: Assist with daily payment runs to clinicians, ensuring the accurate and timely distribution of funds as part of the finance team’s daily operations.
• Process Improvement and Policy Development: Actively participate in projects aimed at enhancing cash collection processes, contributing ideas for policy development and improvements in credit control procedures.
• Team Collaboration and Guidance: Work closely with the Customer Support team, providing finance-related guidance and addressing cross-functional questions to support seamless service delivery.
• General Finance Administration: Support the finance department with administrative tasks that enhance team efficiency, contributing to the overall organisation and operational flow of the department.

We’re seeking a skilled and motivated Credit Controller with 2+ years of experience (open to candidates with less experience who demonstrate the right aptitude) who thrives in a collaborative environment and brings a strong sense of initiative.

• Financial Knowledge: You have a foundational understanding of finance processes, with specific experience in credit control within high-volume environments. You’re proactive about streamlining processes, implementing effective credit control measures, and can develop policies as needed.
• Positive Team Contributor: You bring enthusiasm and a growth mindset to each task, contributing to a positive team dynamic and embracing opportunities to learn.
• Strong Communicator: With excellent communication and interpersonal skills, you’re confident in engaging with clients over the phone to resolve overdue invoices effectively and professionally.
• Composure Under Pressure: In a fast-paced setting, you stay organised and focused, managing multiple priorities while maintaining high-quality results.
• Data & Spreadsheet Proficiency: You are skilled in Excel and Google Sheets, comfortable handling large datasets, and can derive insights to support credit control.
• Software Proficiency: Demonstrated ability to work effectively with various financial and data software. Prior knowledge of Xero and Looker is an advantage.

Benefits

• Home office set up - £200 stipend towards home office equipment to support remote working
• Health Cash Plan: Cash refunds for physio, dental, and other health related costs. An Employee Pricing Program that grants you access to special, non-public discounts to gyms and top retail brands, plus access to a 24/7 counselling and support helpline.
• Pension - Lantum matches 4% of your salary into your pension pot!
• Holiday - 25 days holiday + 1 additional day of birthday leave
• Wellbeing Support - Access to Spill, a mental health support app and 1 day wellbeing leave
• £500 Learning and development budget each year to drive your own development

Our work environment

Hybrid Working: Spend three core days a week in our collaborative WeWork office.

Vibrant Workspace: A dynamic, fun WeWork office space with amenities to support your productivity and well-being.

Our values

We want every employee to live the core values of the business:

• More than me: Our goals are too big to achieve on our own, it takes diverse skills and various people to achieve greatness.
• Care a lot: Doing the right thing isn’t optional. We care a lot about our users, the NHS and each other. We hold each other to the highest standards and earn our reputation every day.
• See it thru: We’re constantly looking for excellence. We take pride in planning and execution of all types of work, and we’re not deterred by bumps in the road or adversity. When we see obstacles, we relish the challenge and keep going.
• Think around corners: We always stay ahead of the curve. All of us share a responsibility to challenge the status quo, think outside of the box, turn problems on their head and turn weaknesses into strengths.
• Bounce back & learn: Being brave, taking risks and trying new things. It’s better to take risks and learn from them and being open to changing from what you learned is what makes us successful.

Interview process

• Talent Screen: We’ll book you in for a quick introductory chat, and to answer any initial questions you might have.
• Meet your manager and team: We’ll book you in for a first interview with your potential future manager, and a senior member of the Finance team, so you can learn more about the role and we get a deeper understanding of your experience, along with asking a few scenario questions, which enables you to bring your skills to life.
• Values Interview: You’ll meet more members of the team to talk about the Lantum Values. This will be an opportunity for them to ask competency questions and also the chance for you to ask questions about life at Lantum.

Please note: We can only accept applications from those eligible to live and work in the UK. We are unable to sponsor visas for this position.

Diversity promise

We believe that a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are. Everyone is welcome — as an inclusive workplace, our employees are comfortable bringing their authentic whole selves to work. Be you. All you need is a passion and a desire to be part of our mission.