Credit Controller

Cedar; London; Hybrid; GBP 35,000 - 37,000; Full time

Job description

Credit Controller – Property

Salary: £35,000 – £36,750 per annum
Location: London (Hybrid working)
Type: Permanent
Salary: Competitive, based on experience

A leading organisation in the commercial property sector is looking for an experienced Credit Controller to join their established finance function.

This is a fantastic opportunity to work in a fast-paced, customer-focused environment, supporting the protection of cash flow and delivering first-class service across a diverse commercial tenant portfolio.

Key Responsibilities:

1. Manage end-to-end credit control processes for a designated property portfolio
2. Collect commercial rent, service charges, and adhoc fees
3. Investigate and resolve tenant queries with professionalism and empathy
4. Prepare reminder letters, statements, and reports
5. Liaise with estate and finance managers to provide regular arrears updates
6. Conduct account reconciliation, raise credit notes, and arrange refunds as required
7. Escalate arrears as needed, including bailiff instruction and legal preparation
8. Maintain and improve direct debit uptake

Requirements:

1. Prior experience in a similar credit control or rent collections role
2. Excellent communication and stakeholder engagement skills
3. Ability to handle sensitive situations with professionalism and confidence
4. Strong attention to detail and ability to prioritise tasks
5. Intermediate Excel skills
6. Knowledge of Microsoft Dynamics 365 is desirable
7. Previous experience in the commercial property or real estate industry is advantageous

You will join a collaborative and experienced team that values accuracy, professionalism, and customer service, working to tight deadlines in a dynamic business setting.

To apply, please submit your CV for immediate consideration.