Credit Controller

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Bellrock Property and Facilities Management

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Job Category:

Finance

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Yes

Job Reference:

068d0fb51a02

Job Views:

2

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Credit Controller

Bellrock Group are currently searching for an experienced Credit Controller to join the team! As Credit Controller, you will be responsible for managing the debts of the business, which include ensuring timely payments are made, reconciling invoices, resolving account queries, and managing debt recovery. This role requires building and maintaining strong relationships with customers to ensure the smooth running of cashflow. All the above activities are to be carried out within strict given SLA’s to ensure a smooth month end process.

Key responsibilities:

• Taking a proactive role in managing and collecting debts of company debtors and identifies accounts that will require special attention and works with minimum direction on collections.
• Maintains accurate and up to date customer details and account records.
• Being able to communicate in an efficient yet friendly manner with customers, as well as with the broader accounts receivable team and senior management team.
• Improves and implements debt collection procedures and policies that ensure timely payments while maintaining a high level of customer retention and initiate legal procedures if necessary.
• Reconciling complex accounts that have been escalated from the billing team.
• Assisting in organising monthly debtors calls with the relevant internal stakeholders.
• Follow escalation process for potential bad debts and liaise with senior management regularly on outstanding items and actions that have been taken.
• Should have a keen eye for detail and be able to work in a fast-paced environment.
• A thorough understanding of all the systems that the Financial Processing department would be required to use which include but are not limited to, Access Dimensions, Focal Point, BIP, LENS and Concerto. Proposing improvements where identified.
• To be conversant with other relevant Finance processes to enable the provision of holiday and sickness cover for colleagues as and when required.
• To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy.
• Any other reasonable duties which may be requested.

Skills & experience:

• Prior experience in a Credit Control role.
• Ability to work quickly and accurately.
• IT literate & competency on ERP systems.
• Must have Intermediate or Advanced level Excel.
• Accounts Receivable knowledge required.
• Excellent communication skills, coupled with confidence and persistence.
• The ability to keep calm under pressure.
• Adherence to processes and procedures.
• Experience of working with multiple systems would be beneficial.
• A background in facilities management or contract-based service industries is desirable.
• Understanding of accounting principles and contract terms.
• Ability to verbalise queries with costs of work and agree resolutions.
• Being able to deal with customer conflict and challenge.

Working arrangements:

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Leicester office two days per week and three days from home.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us).
• Salary exchange pension scheme.
• Life cover.
• Paid sick leave.
• Health Assured employee assistance and wellness program.
• Enhanced maternity, paternity and adoption leave.
• Salary sacrifice schemes: Cycle to work.
• Holiday purchase scheme of additional 5 days per year.
• Offers and discount scheme designed to save money on everyday shopping and essentials.
• MotorSave Scheme.
• Refer a friend.
• Liftshare.
• Virtual GP.

Ready to start shining?

Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be.

We would like to attract talent from all corners of the world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role.