Credit Controller

Are you a tenacious, target-driven Credit Controller who thrives on reducing aged debt and building positive client relationships?

We're on the hunt for an experienced Credit Controller to take ownership of a portfolio of trade debtor accounts - ensuring outstanding payments are collected with professionalism (and persistence).

What you will be doing:

1. Proactively chase outstanding debt - regular phone and email contact with debtors.
2. Resolve customer queries quickly and effectively.
3. Issue chasing letters and initiate legal proceedings when necessary.
4. Produce and distribute monthly customer statements.
5. Report to the Senior Controller on overdue accounts and debtor levels.
6. Prepare detailed monthly reports for the finance team and other departments.
7. Attend meetings to discuss and resolve collection issues.
8. Allocate incoming payments accurately.
9. Collaborate with internal teams, especially sales, to resolve account issues.
10. Build and maintain strong working relationships with both SME and blue-chip customers.

What We're Looking For:

1. A background in Credit Control with a proven track record in debt recovery.
2. Experience collecting from both SMEs and large, blue-chip clients.
3. Proficiency in Microsoft Office, especially Excel, and ideally exposure to billing platforms like Abillity, Connectwise, SAP, or Xero.
4. Analytical mindset and strong numerical skills.
5. A natural problem-solver who thrives in a target-driven environment.
6. Exceptional communication skills - assertive yet approachable.
7. Meticulous attention to detail.
8. Ability to prioritise, multitask and stay calm under pressure.

Additional Info:

This is an office-based role in Hitchin.
Hours: 37.5 hours per week (Monday to Friday).
25 days holiday plus bank holidays.