Credit Controller

Cactus Search; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job description

We are looking for a great individual to join our fantastic client in the South East. We need a Credit Controller (Hybrid - 1 day a week on-site). Experience within the financial services, insurance, or utilities industry would be the best crossover. Working as part of a team, you will perform reconciliations, arrears, and account management.

Duties & Responsibilities

1. End-to-end query and dispute resolution, working as part of the wider debt management team.
2. Process, adjust, amend, and reconcile outgoing payment requests.
3. Take a proactive role managing a portfolio of bad debtors.
4. Recommend any DCA, litigation, or disconnection for bad and aged debt.
5. Perform daily and monthly reconciliations.
6. Respond to relevant and complex queries and deliver excellent service.
7. Evaluate information received regarding outstanding debt and bring queries to a resolution.
8. Agree on performance targets and work towards successful achievement.
9. Liaise with overseas partners in the collection of their debt.
10. Prepare, submit, and maintain bad debts sent to Debt Collectors.
11. Assist in month-end closure of receipting, allocations, and broker reconciliations.
12. Liaise with the Collections Manager on any account issues in excess of individual handling authority or outside personal experience.

Specific Technical Skills & Competencies

1. Credit control experience within insurance, financial services, or utilities within a Business to Business (B2B) environment preferred.
2. 3rd party offshore and DCA queries.
3. Good working experience of Excel and Word.
4. Strong analytical skills.
5. Good relationship-building skills with both internal and external stakeholders.
6. Good IT system skills.
7. MS Office Excel to intermediate level (pivot tables and lookups).