Credit Controller

We are looking for a great individual to join our fantastic client in the South East. We need a Credit Controller (Hybrid - 1 day a week on-site). Experience within the financial services, insurance, or utilities industry would be the best crossover. Working as part of a team, you will perform reconciliations, arrears, and account management.

Duties & Responsibilities

• End-to-end query & dispute resolution, working as part of the wider debt management team.
• Process, adjust, amend, and reconcile outgoing payment requests.
• Take a proactive role managing a portfolio of bad debtors.
• Recommend any DCA, litigation, or disconnection (bad & aged debt).
• Perform daily and monthly reconciliations.
• Respond to relevant and complex queries and deliver excellent service.
• Evaluate information received regarding outstanding debt and bring queries to a resolution.
• Agree on performance targets and work towards successful achievement.
• Liaise with overseas partners in the collection of their debt.
• Prepare, submit, and maintain bad debts sent to debt collectors.
• Assist in month-end closure of receipting, allocations, and broker reconciliations.
• Liaise with the Collections Manager on any account issue in excess of individual handling authority or outside personal experience.

• Credit control experience within insurance, financial services, or utilities in a Business to Business (B2B) environment preferred.
• 3rd party offshore & DCA queries.
• Good working experience of Excel and Word.
• Strong analytical skills.
• Good relationship-building skills with both internal and external stakeholders.
• Good IT system skills.
• MS Office Excel to intermediate level (pivot tables and lookups).