Credit Control Team Lead (US, Glasgow based)

SThree are delighted to announce that we're recruiting for a talented full-time Credit Control Team Lead to support our US function, here at SThree!

The role is based in Glasgow, supporting our US function, and 2 days a week will require working hours to suit the timezone.

The successful candidate will be responsible for leading & supporting the day-to-day Credit Control Team activities, ensuring the team are able and empowered to deliver KPIs / Targets. We require a strong and clear communicator, who can provide coaching to enable team members to enhance their knowledge and mitigate any single point of failure, and who can simplify and resolve complexities. They will work closely with the Regional Credit Manager in supporting the delivery of the Accounts Receivable Strategic Road Map for their area of expertise.

Additionally, this role requires the ability to identify cross team learning opportunities to improve the overall client experience and enhance the ability for 'right first time' processing. As a Leadership Role, the holder should have a passion for people, guiding the team to achieve their objectives to demonstrate the delivery of world-class customer service.

About us

SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with dynamic organisations across the world. We are the number one destination for talent in the best STEM markets: these are today's unsung heroes who positively shape the future. Now we're helping them shape their own futures.

Examples of key responsibilities include …

• Working alongside the Regional Credit Manager to deliver team strategic targets, coaching and guiding the team on day-to-day operations through ledger reviews and other ad-hoc activities
• Leading regular 1-2-1's with team members reviewing objectives and development plans that are set and supporting team members development
• Organise resource to ensure effective ledger management
• Escalate non-payers to RCM, internal colleagues, or Trade Debt Partner as appropriate
• Monitor and adjust bad debt provision as appropriate
• Keep key stakeholders engaged and informed by providing reports and attending meetings
• Hearing the voice of our internal and external customers and acting on this feedback

Experience

• Previous leadership experience either through teams or projects
• Extensive end to end collections experience is essential
• Communicating with, influencing and engaging stakeholders at all levels
• Providing coaching, feedback and developing people
• Working knowledge of MS Word, Excel, PowerPoint, and Outlook
• Demonstrate strong organisational & time management skills

Qualifications

• CICM member is desirable but not essential

In return for your commitment, we offer a range of benefits including …

• The choice to work flexibly from home and the office, in line with our new hybrid working principles
• Competitive salary and bonus
• 28-day holiday allowance plus bank holidays, which can be taken at a time of your choosing (except for Christmas Day, Boxing Day and New Year's Day, which are fixed).
• Annual leave purchase scheme
• Five day's paid Caregiver/Dependant leave per annum
• Five paid days off per year for volunteering
• Competitive family care policy
• Financial, physical and mental well being support
• Private health care (after qualifying period)
• Company shares option
• Access to a range of retail discounts and savings

What we stand for...

We're committed to ensuring that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.