Credit Control Senior

An opportunity to join an expanding and progressive company as a Credit Control Senior in the Credit Control Team. You will be promoting a proactive Credit Control function, responsible for overseeing cash collection and minimizing outstanding debt whilst ensuring that the provision of goods and/or services on a credit term is at a level that maximizes turnover with minimum risk to the business. The Credit Control Senior will be responsible for ensuring that the personnel within the team are fully trained, adhering to the department's processes, meeting objectives, coached and developed whilst building, maintaining, and promoting constructive and productive relationships with customers, field managers, and Credit Controllers ensuring professional conduct is maintained.

Key Responsibilities

1. Organise the day-to-day tasks and resources across the team to ensure objectives are met.
2. Monitor KPIs to ensure the team is meeting targets and provide additional support as required.
3. Produce and review KPIs such as cash allocation, dispute resolution, inactive account reconciliations, outstanding payment plans, unpaid invoices.
4. Ensure all terminated accounts are reconciled and either settled or passed to the debt recovery Credit Control team within 28 days of termination.
5. Encourage Credit Controllers on how queries and distressed accounts should be addressed, assisting the Credit Control Manager to promote best practice.
6. Monitor and assist team members to resolve disputed invoices.
7. Perform monthly 1-2-1 reviews with team members to identify any development, coaching, and training needs.
8. Monitor and assist completion of credit approval checks for new and existing customers.
9. Monitoring and actioning of limited company notifications.
10. Attend and contribute to cross-business project groups as required.
11. Assist Credit Control Manager in the review, update and implementation of credit control procedures across the department and business.
12. Monitor and attend Credit Control/BDM fortnightly reviews.
13. Provide organisation for and attend monthly debt reviews and ensure action points are followed up.
14. Attend regional meetings and promote “days in trade” as and when required.
15. Provide cover, where necessary, for Credit Controllers when absent.
16. Deputise for Credit Control Manager when absent.
17. Adherence and promotion of the department's GDPR policies.
18. Other ad hoc duties including covering other departmental roles and tasks as required.

Skills and Experience

1. Minimum of 3 years credit control experience.
2. Minimum of 3 years experience in a supervisory position.
3. Intermediate/Advanced Excel skills.
4. CICM qualification desirable.
5. Experience of product release decision-making.
6. Excellent communication skills and demonstrably effective negotiation skills.
7. Strong organisational and time-management skills.
8. Highly self-motivated and adaptable to change.
9. Able to display and promote a proactive, positive, professional team atmosphere and engage with the company values.

Working Arrangements: This position is Head office based with the expectation of office working for 5 days per week - Based in Chester.