Credit Control Manager

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Travelers Europe is looking to hire a Credit Control Manager in our Redhill, Surrey office. You will manage the Credit Control Operations relating to all UK & Ireland Travelers entities. Managing across both locations to ensure:

1. Debt is collected from Brokers & INI/MNA Partners according to the appropriate credit terms.
2. All debt administration and processing including allocation of cash, is carried out in an efficient and timely manner.
3. Key relationships, communications and query resolutions standards are maintained with brokers, share services, underwriters and third party providers such as instalment providers.
4. Lead and manage the team and resources, including suggesting and driving forward business enhancements.

This role is eligible for a £1,500 referral bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

• Manage cash collection from the Company's brokers within credit terms.
• Monitor brokers and partners outstanding balances and understand levels of debt.
• Manage and monitor the team targets to ensure they are achieved.
• Manage and review the unallocated cash reports.
• Review and improve the status of delinquent or bad performing brokers/partners to then pass to team to maintain as business as usual accounts.
• Produce monthly credit control reports for business unit heads and senior management.
• Assume responsibility for the assessment and control of items passed to the debt control agency.
• Design, develop and implement systems and process enhancements.
• Lead credit control projects in partnership with relevant stakeholders.
• Lead the team, including managing recruitment, training and performance management.
• Perform other duties as assigned.

• Evidence of supervising within credit control.
• Comfortable with working to tight deadlines.
• Insurance industry experience preferred.
• Proven track record of working with equivalent peer groups internal and external.

• Demonstrated people management skills.
• A sound knowledge of credit control procedures, including the ability to set meaningful targets.
• Strong knowledge of contract law and agency agreement.
• Strong PC and spreadsheet skills (Microsoft).

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit this link.