Credit Control and Administrator

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The Role

Credit Control and Administrator - Penrith

Job Types: Full-time, Permanent, Based in Penrith.
Salary: £22,500.

Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency
As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for.

The Role
At our Penrith branch, we are currently recruiting for a Credit Control and Administrator to join our dynamic team and provide dedicated support to our customers.

Typical Duties

1. The primary responsibility is for Credit Control, premium collection, defaults, refunds, and queries.
2. Collation, dispatch, and accountability for client renewal documentation whilst meeting timeframes.
3. Undertake general administrative duties.
4. Work alongside and support the office with daily administrative tasks.
5. Efficient management of incoming and outgoing post.
6. Produce correspondence to required time frames and quality standards.
7. Maintain record keeping as per requirements for your role.
8. Develop and sustain effective working relationships with customers, all members of the Agency, and NFU Mutual Staff.
9. Work within the Compliance Framework required by the Company/Financial Conduct Authority (FCA).
10. Use of all Microsoft Office Applications as well as Insurance Policies. Full training and support will be provided.
11. Utilise task management software to manage workflows.
12. Perform other duties assigned by the Management Team.

Desired Skills and Qualities

1. A keen eye for detail and a strong understanding of credit control, focused on high standards of accuracy and regulatory requirements.
2. Excellent grasp of Business Maths and English.
3. IT Literate with strong skills in MS Office (Excel, Word, Outlook).
4. Excellent written and oral communication skills.
5. An understanding and possible experience of working in a credit control environment.
6. Ability to meet deadlines, work under pressure, and manage competing priorities.
7. A dedicated team player who thrives on challenges, doing everything possible to make a real difference for your customers and always prepared to go the extra mile.
8. Energetic, enthusiastic, and resilient, passionate about delivering exceptional customer service.

Our Commitment to You

1. Competitive salary with opportunity for progression.
2. Contributory pension scheme.
3. A focus on your professional development, with full training provided.
4. 34 hours a week over 4 days.
5. 25 days annual leave (inclusive of UK bank holidays).
6. Flexitime enabling you to earn up to an extra 4 days off each year.
7. Free Parking.

Please email your CV with a covering letter to david_j_jones@nfumutual.co.uk

Closing date for all applications: 10/02/2025.