Credit Control Analyst

ENGINEERINGUK; Watford; On-site; GBP 30,000 - 50,000; Full time

Job description

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Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:
We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024.

We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes.

Role Purpose:
Reporting to the Credit Team lead, the role will be responsible for assisting with the day-to-day operations of a fast paced credit & collections function. You will apply a structured approach to analyse and credit assess our retailer estate alongside staying up to date with the economic factors affecting our retailers. Managing credit risk and ensuring retailer exposure is minimal is vital to success.

Ensuring retailer collection processes are completed in a timely and accurate manner. Ensuring risk is managed and reviewed periodically and security bonds are maintained to minimise exposure to bad debts. Provide sufficient resolutions to problems and queries to accounts receivable processes.

Role Responsibilities:

Reporting & Cash Collection

• Preparing and releasing the weekly collection file accurately and on time.
• Complete daily cash banking/posting, allocation and reconciliation.
• Maintain accurate retailer accounts.
• Prepare bond repayment files for approval.
• Release files to the bank via PTX.

Credit Management

• Work closely with our debt collection partner, ensuring weekly files are shared and actions are logged.
• Complete weekly exposure reviews and report on movement to exposure.
• Ensure security bonds are requested and returned in line with policy and that records are maintained.
• Mitigate against exposure and risk of bad debt as a SME using the latest tools available.
• Manage and act on all monitoring alerts informing us of financial change.
• Review and make decision on credit reports in line with credit policy.
• Agree and arrange retailer payment plans in line with policy.
• Chase all outstanding debts by email, phone and SMS.

Retailer Support

• Where necessary support the credit control team handling inbound calls resolving queries & dealing with disputes.
• Ensure policy is followed and where stated finance cancels are issued and followed through to termination.
• Ensure accurate final balances are produced in a timely manner.

Key Measures of Success:

• Reduction in bad debt year on year.
• Surety bonds returned and retained in line with bond policy.
• All cash posted on time and general ledger balance sheets fully reconciled each month.
• Exposure and risk minimised through active monitoring.

Key Skills and Experience:

• Experience of working in a volume driven call handling environment.
• CICM qualification (Desirable).
• Experience of interpreting credit reports to support decision making.
• Min 3 years experience in previous Credit Analyst roles.
• Experience of partnering with debt collection agencies/credit agencies.
• Excellent communications skills (written/verbal).
• Experience of systems used (SAP, ES).
• Ability to work under pressure.
• Accuracy and problem solving.
• Excellent organisational skills.

Our goal is to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.