Credit Control Advisor

Job Description:

Credit Control Advisor

Bupa Place (Salford Quays, M50 3SP)

Full time, Permanent

Hybrid working (2 days per week in the office)

Advert closes Thursday 24th April 2025

We make health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

The primary purpose of the Credit Control Advisor role is to manage a dedicated portfolio of clients. This involves ensuring effective credit control and account reconciliation, collecting payments promptly, and initiating appropriate actions in response to non-payment of subscriptions.

How you’ll help us make health happen

• Manage Correspondence: Handle all forms of communication, including emails, telephone inquiries, and letters from customers and internal Bupa departments, with professionalism and efficiency.
• Deliver Consistent Service: Provide reliable service and administrative support to both internal and external customers, meticulously documenting all interactions in the billing system.
• Accountable Debt Collection: Take ownership of both overall and individual debt positions, focusing on prompt collection of all assigned group/customer debts, especially overdue accounts.
• Achieve Targets: Consistently meet departmental and individual performance targets, contributing to the overall success of the credit control function.
• Handle Complaints: Log group/customer complaints diligently and escalate them following FCA/FOS guidelines, ensuring appropriate escalations to the Credit Control Team Leader/Manager.

Key skills/Qualifications required for this role

• Proficiency in Excel with a keen eye for analytics and numbers.
• Previous experience in a Credit Control environment is essential.
• Ability to quickly learn and adapt, anticipating and responding to customer needs while adhering to Bupa guidelines.
• Excellent organisational and time management skills, with the ability to prioritise workload effectively.
• Ability to work independently and take initiative.
• Comfortable communicating with individuals at all levels.
• Demonstrate sound business reasoning and well-developed analytical skills when making real-time decisions, while showing empathy towards customers.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Onsite gyms or local discounts where no onsite gym available.
• Various other benefits and online discounts.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: careers@bupa.com

For further information, and to apply, please visit our website via the “Apply” button below.