Credit Control Administrator

Credit Control Administrator

Required for our long established property asset management client - based on the outskirts of Manchester and working closely with a friendly and diverse team in the perfect environment to learn, grow and develop within the everchanging field of property management.

It is essential that all applicants have a minimum of 2 years credit control experience.

Essential Job Functions

1. Credit Control Calls/Emails: Attempt to contact each tenant forwarded to the credit control department prior to the authorisation of legal action.
2. Payment Plans: Be responsible for arranging payment plans with tenants over an agreed period of time. A record of all payment plans to be kept and instalments monitored accordingly.
3. Legal Liaison: Compile and co-ordinate a legal recovery file for any tenant to be referred to our allocated 3rd party Solicitor. A record to be kept of current files at 3rd party Solicitor in the credit control file. Provide any additional information as requested during the legal recovery process.
4. Review monthly reports provided by 3rd party Solicitor and respond to any queries contained therein and ensure that a copy of each schedule is saved in the credit control file. Ensure that all transfers received from our Solicitors are allocated to the tenant account promptly, a copy of the transfer schedule and batch report be passed to the relevant accounts administrator and a copy saved in the credit control file.
5. Ensure that terms and conditions are prepared by our allocated Solicitors for all new clients or for any change in client circumstances and forward for signature. Arrange for office copy to be signed by surveyor and returned to our allocated Solicitors with copy retained in credit control file.
6. Credit Control Enquiries: To ensure that all enquiries received from internal departments and tenants are answered swiftly and professionally.
7. In-house Database: Ensure that the tenant's records are updated to reflect any change in tenant circumstances including Solicitor action, payment plans or change of address/contact details.
8. Additional Duties: Including preparation of credit control letters/documents, filing and providing general assistance to the accounts department if required.

1. Resilience and Enthusiasm
2. Desire to take ownership of issues and to bring them to a conclusion
3. Excellent customer service skills with an open and approachable attitude and a willingness to build a rapport with tenants, clients and other departments
4. Versatility and the ability to adapt quickly to changing roles
5. Excellent communication skills, both written and verbal
6. Experience of MS Office - Word and Excel
7. Ability to work on own initiative as well as part of a team
8. Ability to prioritise workload to give maximum productivity
9. At all times follow safe system of work procedures set by the company
10. At all times ensure structured processes relating to health and safety and hazards at work are followed
11. At all times ensure that correct lines of reporting followed in relation to safety at work