Credit Collections Manager

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Heard of us?

We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

The role of Credit Collections Manager to join our team servicing Emerging Business's customers based in Crewe is really important.

You will be responsible for full credit management for the UK and Ireland Emerging Business's businesses to include driving the direct debit portfolio to meet bad debt targets and creating a key account and manual payer process. The role holder will have direct line management responsibility for the collections and recovery agents working across five group companies.

This role will suit a Credit professional with an entrepreneurial and commercial mindset, capable of rolling-up their sleeves, driving change and building new capability within a rapidly growing global Group.

The pace of growth and diversification of the Group's products and services, along with its global footprint, provides significant opportunity for this individual to add real value and take their career forwards, fast.

We would love to welcome you to our Eurocard office in Crewe, working hours of Monday-Friday 8:30am - 5:00pm.

Your responsibilities day to day will be...

1. Delivering default, collections and debt recovery performance to achieve financial targets.
2. Ultimate ownership of all Accounts Receivable ledgers for Emerging Business's UK & Ireland.
3. Working with Head of Credit to develop people, process and policies to deliver future growth.
4. Identify risks and issues impacting bad debt from daily activities. Suggest and implement policy, process or procedural changes to mitigate risk, drive improvement and ultimately result in stronger financial results.
5. Direct line management of approximately 6 staff, leading by example and demonstrating outstanding 'on the job' performance.
6. Establish priorities and set targets to motivate your team to deliver against targets, goals and objectives. Deliver succession plans for your team, developing team members across all levels to ensure future growth targets can be achieved.
7. Create a strong performance culture amongst the team and build the buy-in and resilience required to deliver change with a continuous improvement mindset.
8. Build strong and effective working relationships with stakeholders across the organisation to support the Emerging Business's business with customer retention and financial targets.
9. Drive monthly ledger review and sign off with finance team and ensure compliance with credit policy.

Experience / qualifications required:

1. Experience of setting and managing challenging targets to drive a collections performance.
2. Outstanding communication skills with the ability to operate at all levels internally and externally.
3. A commercial approach to credit collections, ensuring customers are retained wherever possible.
4. Highly presentable with strong organisational and motivational skills.
5. Experienced with people management.
6. A 'can do' positive attitude and comfortable 'rolling your sleeves up'.
7. Ability to stay calm under pressure and meet tight deadlines.
8. Ability to continually challenge the status quo and drive a continuous improvement mindset in your team.

What can you expect of us?

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you'll also have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, Performance bonus (% dependent upon department), Enhanced Maternity pay, Cycle to work and Electric Car Scheme, and a whole host of options to support your physical, mental, and financial wellbeing.

Still curious?

If you feel we are a good match for each other, you can apply online now!

Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

N.B., we reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.