Coverage Architecture & Assurance Manager

All locations: Bristol, Birmingham or London

Working Style: 3 days a week office, 2 days anywhere

Why this job matters

Join Us as a Coverage Architecture & Assurance Manager!!

Make a difference with the Emergency Services Network (ESN), a groundbreaking technological initiative that sets new standards on a global and national scale. As part of BT, you will play a pivotal role in delivering complex services and coverage commitments to our highly knowledgeable Public Safety customers.

This role is crucial as BT is committed to contractual, service-probability-based coverage deliverables, which will undergo unprecedented scrutiny and assurance. You will be responsible for ensuring that ESN coverage deliverables and projects are executed with high quality and contractual compliance, fostering confidence among end users.

Your impact will bridge ESN portfolios and projects, promoting a consistent approach and ensuring alignment at the assurance level. You will be vital in securing final contractual compliance sign-off from the Home Office on the coverage and service probability requirements that BT is dedicated to delivering.

What you'll be doing

• Lead on Coverage Assurance related activity within ESN.
• Lead on the implementation of the ESN Coverage Assurance Test Plans and Coverage Assurance Methodologies. Ensure the ESN Coverage Assurance mobilisations are of High Quality, Implementable and Assured.
• Support and Assure ESN activity to procure appropriate drive test services from the marketplace.
• Function as Coverage Assurance point of contact for ESN directors, ESN and project colleagues, Home Office colleagues and ESN End Users and other ESN delivery partners.
• Communicate the ESN Coverage Assurance Test Plans to ESN End User community in support of ESN Service and ESN Communications teams.
• Lead on the assurance of all coverage drive testing services for ESN assuring its design, implementation, execution, results, conclusions, and communications.
• Accountable for the assurance of the ESN Radio Plan and the changing ESN Site count and the compliance assessment of ESN coverage predictions and the ESN site delivery plans.
• Accountable for Assurance of the activities of the ESN Coverage Assurance Portfolio, spanning ESN Coverage Portal, MDT, GEO, ESN Assure, ESN Gap Fix, ESN projects and ESN Service Probability Drive Testing.
• Ensure all ESN Coverage Assurances activities strategies, plans, procurements, processes, and tools are commensurate with BT standards and recommendations to an appropriate level.
• Assure all information datasets shared with Home Office relating to contractual coverage compliance. Assure the design, procurement, build, and information presented of all ESN coverage visualisation portals.
• Assist Home Office and other ESN partner organisations in driving improvement in their coverage assurance activities and alignments.
• Support BT to build and Integrate QA processes and procedures across Mobile Innovation and RAN related to Coverage Testing and Coverage Assurance on Key projects.
• Drive improvement in how BT/EE enact Coverage assurance activities for ESN. Ensure continuous improvement of ESN Coverage Assurance processes and drive improvement in how BT/EE communicate and share findings from ESN coverage Assurance activities.
• Provide support and advice to the ESN Directors, particularly, Service Director, Coverage Delivery Director, and ESN commercial Director in their work and engagements. Promote knowledge sharing and collaboration on all aspects of ESN coverage Assurance activity.

What you'll bring

Mandatory

• Subject Matter Expert in coverage testing and coverage data analysis techniques.
• Demonstrable experience in coverage testing, including data interrogation, validation, and integration at a management level.
• Experience & knowledge of coverage assurance technologies and solutions.
• Understanding of testing best practices and assurance governance.
• Ability to analyse, assess and assure technical and business projects and solutions against technical and business requirements and contracts.
• Effective communication skills to clarify complex issues, influence Director-level decision-making, and articulate business processes and technical proposals to customers and end users.
• Proven ability to build robust relationships with key internal and external stakeholders while collaborating with development teams and suppliers to implement innovative technologies for continuous improvement.
• Experience in driving, leading, and guiding third-party suppliers effectively.

Nice to have

• Degree or equivalent in Engineering, Electronics, Computing, Telecommunications.
• Expert level understanding of the factors shaping LTE coverage.
• To define effective and efficient test architecture and delivery methodologies, procurements, and improvements.
• Ability to define effective test architectures, work with development teams and suppliers to implement innovative technologies.

What's in it for you

• 25 days annual leave (plus bank holidays) increasing with service
• 10% on target bonus
• Life Assurance
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Direct share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Exclusive colleague discounts on our latest and greatest TV, mobile and broadband packages

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.