Counter Manager - John Lewis, Oxford St

The Role

As an experienced Counter Manager, you will have a passion for wellbeing and customer service that creates an exceptional inviting customer experience on your counter. This Counter Manager is a full-time position at 37.5 hours a week, 5 days a week.

Your counter is one of our many wellbeing hubs across the UK and Ireland, playing a vital part in the retail side of NEOM.

Being able to react to change in a positive but calm way and maintain your professionalism is key. You must be available to work weekdays and weekends. Late nights and travel to other stores may be required.

Why NEOM Wellbeing?

At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business that is leading the way in Wellbeing, look no further.

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave, and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and 60% staff discount!

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo, and understands that a positive Attitude Is Everything! If this sounds like you, apply below!

What You Will Do

• Responsible for the day-to-day running of one of our Counters in a department store setting
• Drive forward sales, KPIs, and company objectives
• Complete targets, rotas, and weekly reports
• Organise and support in-store and field events to promote NEOM as a brand whilst working with partnering businesses
• Recruit, develop, and mentor a team with a focus on training and education
• Always provide the highest standard of NEOM Customer Experience on counter to inspire wellbeing
• Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in-store events and/or brand partnerships
• Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your store's local community, and ensuring an inclusive environment

What We Would Love

• 2 years minimum experience managing a Counter or Store
• Retail experience within the health/beauty industry
• Genuine interest in wellbeing
• A love of customer service and the ability to inspire your colleagues
• Meticulous attention to detail
• Someone who thrives in a collaborative and supportive team
• Alignment with NEOM values with a keen interest in wellbeing
• Positive energy that will inspire others

Benefits

• TIME TO CHILL - 25 days holiday plus bank holidays
• BIRTHDAY TREAT - Time off on your birthday
• WELLBEING TIME – take time off to recharge and reset
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
• DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too.

Apply Now

If you’re ready to share some Good Vibes on our John Lewis Oxford Street Counter and join the team at NEOM Wellbeing, apply below. We can’t wait to hear from you!