Counter Clerk / Personal Banker

Location: Leicester

What you'll do

As the first point of contact in our branch, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment
• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquiries and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
• Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking simpler

Key Skills

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer-centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our services to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
• Strong interpersonal skills and the ability to work well as part of a team
• Excellent communication and interpersonal skills with a genuine interest in building relationships
• The commitment to develop new skills and responsibilities
• Be resilient to a continuously changing environment

Job Types: Full-time, Part-time

Pay: £11.50 per hour

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• Post Office or Banking: 1 year (preferred)

Work Location: In person

Reference ID: BHPO001