Counselling Support and Outreach Coordinator - Devon and Cornwall

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Counselling Support and Outreach Coordinator - Devon and Cornwall, Plymouth

Client:

2wish Cymru

Location:

Plymouth, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Job Title: Counselling Support and Outreach Coordinator - Devon and Cornwall

Reports to: Bereavement Services Manager

Location: Remote with travel in area (Devon and Cornwall)

Hours: Full-time, 37.5 hours per week, 5 days

Post No: 2WCSOCFT

Context of Role:

2wish supports anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are a largely self-funded charity providing support across Wales and more recently, in the bordering counties with England, providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

The post holder will support the smooth running of the support teams across Wales and the regions in England where our services are now being offered.

Main Duties:

1. To support the smooth running of the support team through database entry, administrative tasks, data monitoring and event organisation.
2. To deliver training in healthcare settings, schools, and workplaces on the use of the bereavement boxes, referring into the charity and bereavement awareness.
3. To monitor the use of the memory boxes, keeping clear records of where, when, and how many are used.
4. To oversee the memory box volunteers and ensure that boxes are sent out according to the charity’s high standards and that stocks are maintained.
5. To work alongside the Volunteer Coordinator to nurture support volunteers and ensure they remain engaged with the charity.
6. To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required. To collaborate with our business partners and liaise with hospital facilities departments, overseeing the design and furnishing of bereavement rooms.
7. To work with hospital staff, GPs, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity.
8. To develop a newsletter to our professional partners keeping them updated on 2wish news and events.
9. To work alongside the marketing and communications team, providing input and content for all support team social media channels.
10. Maintain stock of 2wish literature.
11. Dealing with telephone calls for the support team including recording information for referrals and speaking to suddenly bereaved individuals.
12. To signpost and/or refer to other agencies as required that can provide support as needed.
13. To work with other support team staff to produce bi-monthly family newsletters for England and Wales.
14. To ensure that our Star Wall is kept up to date in a timely fashion.

General Duties:

1. To be responsible for organising own work agenda, time management and administration.
2. To keep clear and up to date records on database of activities with families and any ensuing action.
3. To promote the ongoing work and continued support that 2wish can offer.
4. To work as part of a team providing support to suddenly bereaved families.
5. To work alongside support team and maintain a seamless approach to service delivery.
6. To maintain a high degree of confidentiality in accordance with the charity’s policies.
7. To show respect and sensitivity for the cultural and religious beliefs of families.
8. To undertake learning opportunities and seek them out for the team.
9. To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate.
10. To attend weekend and evening community events in support of the charity as necessary.
11. Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role.
12. To contribute to the evaluation and monitoring processes to ensure effectiveness of services and activities provided.
13. Contribute on the social media platforms maintained by 2wish.

It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.