Corporate Service Centre Agent - Deliveroo For Work

Deliveroo; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job description

About Deliveroo for Work

Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, offering an allowance-based food solution for all work occasions. We have a growing number of companies who choose Deliveroo for Work across the UK, Ireland, France, Belgium, Italy, UAE and Singapore. The growth opportunity remains huge, with 2025 being an important year for the business.

The Role

As a Corporate Service Centre Agent, you will be the first point of contact for our corporate clients, ensuring a seamless experience. Your role involves onboarding new clients, assisting with account queries, resolving escalations, and identifying opportunities for growth. You’ll be part of a dynamic and supportive team in our Manchester office, working under a hybrid model (at least three days a week in the office). This role will require a small amount of shift work to cover for our companies based in Singapore & UAE.

This role has 37.5 working hours per week and involves shift patterns from Monday to Friday between 6:00 am to 8:00 pm.

Key Responsibilities

• Client onboarding: Guide new clients through their first Deliveroo for Work experience, ensuring a smooth transition.
• Customer service: Handle account-related queries, educate clients on our platform, and provide outstanding support.
• Issue resolution: Manage escalations efficiently, offering appropriate solutions to maintain high client satisfaction.
• Account management assistance: Support Corporate Account Managers with reporting, auditing key accounts, and data entry tasks.
• Upselling & growth: Identify and act on opportunities to expand usage within existing accounts.

Requirements

This team will be looking after Corporate Accounts so the ideal candidate is organised and has a strong sense of customer service, whilst understanding the corporate world. The position would be suited to someone enthusiastic about securing a client-facing role with a variety of different tasks to do each day. This role is for you if you:

• Native or fluent in English (French and Italian speakers are also welcomed!)
• A driven and hardworking individual with experience in customer service
• Excellent verbal and written communication skills
• Identifying complex issues and thinking on your feet to come up with the right solution
• Able to adapt to day-to-day challenges in relation to tasks assigned to you
• A team-oriented attitude, willing to collaborate and support colleagues

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.