Corporate Receptionist

Join us and help deliver the exceptional, every day.

Corporate Receptionist

Full time 8am - 5pm

Mitie - Contracted to Network Rail

151-155 St Vincent Street, Glasgow, G2 5NW

Salary: £26280 p.a

Company Profile

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company including Signature Front of House, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices including Network Rail.

Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Standards

As a member of the Front of House team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.

To ensure all guests are received in a #Be Authentic manner and our culture and values are presented every day. To make sure the front of house is efficiently managed to the standards of which Network Rail expect. This role is diverse between front of house and administrative tasks; this will require you to be proactive and efficient in your delivery to create a smooth daily operation.

General Responsibilities

• To represent Signature in a proficient, professional and personal manner at all times.
• To ensure appearance is maintained to our grooming standards.
• To attend any training sessions requested by the management team.
• To assist all guests within Network Rail, Mitie and Signature clients with any reasonable requests.
• To report any faults or health and safety concerns to the relevant person or department, first point of contact would be the Workplace Manager or Front of House Manager.
• To comply with Signature standards for absences/ sickness.
• To work to the Mitie core values.

Mitie Values

• To deliver the exceptional every day.
• We are one Mitie.
• We go the extra mile.
• We are on integrity and trust.
• Our diversity makes us stronger.
• Our customer business is our business.

Front of House Receptionist Responsibilities

• Being the first point of contact at the Reception desk while always maintaining a professional and helpful attitude.
• Signing in visitors, delegates and contractors while issuing the health and safety brief.
• Answering the telephone in a timely manner while using the correct greeting and solving any queries.
• Booking meeting rooms for our clients.
• Answering the intercom system and controlling the site gates (site specific).
• Managing the flow and volume of the onsite car park (site specific).
• Receiving daily parcel deliveries and ensuring the client is made aware (site specific).
• Responding to the reception inbox making sure all emails are replied to in a timely manner.
• Liaising with Mitie Cleaners, Security & Workplace Management to ensure the site is operating smoothly.
• Updating the weekly visitor spreadsheet and providing monthly visitor figures to the client.
• Producing the Signature Network Rail newsletter.
• Replenishing the ticket machine & ensuring it is in full working order (site specific).
• Conducting the onsite inductions, ensuring the induction registers and visitor passes processed.
• Keeping the front of house-training packs and documentation up to date.
• Ensuring the daily delegate spreadsheet is up to date and in working order (site specific).
• Managing our software (site specific).
• Weekly stock checks and ordering of required stationary to maintain supplies for the front of house.
• Elements of travel to relieve other sites if needed.
• To provide training for new and temporary team members.
• To provide labour support to ad-hoc out of hours events (site specific).
• Proactively assisting with any events our clients require support on.
• Informing Security and Facilities of any faults and accidents.
• Making sure the front of house is always tidy and presentable.
• Maintain up to date health and safety posters and folders, with direction from the regional front of house manager.
• To support emergency evacuation procedures.
• To remain constantly aware of security and report or act upon any suspicious event or person.

To regularly liaise with the building Security and onsite building Manager to ensure we are aware of any issues/risk that may affect the office.

Benefits

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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