Corporate Account Development Manager

American Express; Brighton; Hybrid; GBP 30,000 - 60,000; Full time

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This role sits within Our Corporate Client Management Team. The successful candidate will be expected to drive profitable growth, retention, and engagement across a hybrid portfolio of existing clients, using sales and relationship management skills. The core strategy of the team is to expand our relationships whilst protecting our Customers and our Business.

This team continues to be a key growth engine and a critical part of our commercial International Card Services. This role is telephone-based and follows our hybrid working model, from our Brighton office.

How will you make an impact in this role?

• Transform relationships with customers to achieve profitable growth and retention.
• Develop and execute portfolio strategies for differentiated treatments and account prioritization aligned with our trigger-based approach.
• Create and execute account strategies to uncover opportunities both in a ‘ringfenced’ base and with ‘dynamic’ customers who represent a potential to accelerate growth, whilst acting on threats and risks to maintain and grow the American Express relationship.
• Proactively manage an effective sales pipeline, identify and prioritize opportunities that support goal achievement.
• Challenge customers' existing processes and recommend Amex solutions to help customers achieve their goals.
• Ensure customers are supported to self-service so the successful candidate can focus on strategic activities.
• Effectively deploy Amex data insights, resources, and tools to deliver value, profitable growth, and deepen client relationships.
• Operate effectively in a fast-paced evolving environment, to influence, collaborate and coordinate with multiple stakeholders both internally and externally with a clear focus on executing growth and retention activities.
• Ensure premium value is delivered that aligns with customer goals, delivers a positive customer experience, and achieves customer advocacy.
• Do business the right way to ensure we meet our regulatory requirements.

Minimum Qualifications

• Sales experience a must (preferably operating in a business-to-business contact environment).
• Experience managing relationships with commercial clients.
• Customer focused.
• Results driven.
• Resilient in the face of adversity.
• Excellent verbal and written communication skills.
• Ability to influence, persuade and challenge the status quo.
• Experience of working and thriving in a fast-paced environment.
• Ability to manage a demanding workload with short timelines and under pressure.
• Strong time management skills.
• Effective pipeline management.
• Strong collaborator to be able to partner with stakeholders to achieve goals.
• Team player.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries.
• Bonus incentives.
• Support for financial well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.