Control Room Technician

Date: 24 Feb 2025

Location: London, LND, GB

Company: Alstom

Location: Wimbledon

Appointment Basis: Permanent

Closing Date: 4th March 2025

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

We are looking to recruit a Control Room Technician to join a global leader in Rolling Stock. This role will require the technician to provide technical support to the customer Control room support staff whilst the train is in service. This role is an excellent opportunity for a Rolling Stock Engineer that is looking to make their next career step up to a Control Room Technician. You will need to demonstrate the ability to provide technical support to resolve performance or in-service failures.

We’ll look to you for:

• Interface with customer control room staff
• Monitor live ORBITA feed to identify emerging issues, responding to ORBITA alerts
• Complete remote investigation of in-service failures using ORBITA, OTMR, CCTV, and other available systems. Provide ‘pack’ to technician/hi-level technician called to the train or investigation at Depot
• Raise work orders on MAXIMO system
• Monitor ORBITA feed for AVIS output
• Using the MAXIMO dynamic planning system, plan AVIS tasks into available maintenance schedule slots at the Depot
• In addition to a number of planning duties, coordinate activities relating to in-service failures by providing rapid technical support to the customer operations teams.
• When on depot, complete a high level of fault finding to units whilst also providing ongoing technical advice to managers and technicians

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• HNC (or equivalent) in Electrical/Mechanical Engineering is highly desirable
• Good level of EMU Technical Knowledge
• Ability to demonstrate investigating electrical engineering problems
• Ability to demonstrate providing a solution to an electrical engineering problem
• Ability to troubleshoot complex electrical engineering problems
• Ability to present an electrical engineering solution to the customer
• Proven ability to carry out complex electrical maintenance, repair, and modification tasks on Rolling Stock
• Knowledge of computer-based asset management system to record and close out work completed
• Must have electrical & mechanical fault diagnosis experience and the ability to investigate problems and find a solution
• Fault Finding/Diagnosis – Electrical & Mechanical
• Bombardier System Knowledge (Orbita and Maximo)
• IT skills including Excel and Lotus Notes
• Excellent communication and leadership skills

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a “disability confident leader accredited employer”, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.