Control Room/Response Officer

Amberstone Security; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job description

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

Overall purpose: ASEL Ltd provides integrated security solutions through the provision of technology products and human security resources. Our security solutions bridge the gap through the provision of risk based integrated security solutions, deployed through our unique ASEL Ltd Risk Modelling tool. Products combine to provide a best return on investment made by our varied client base, with ASEL Ltd sharing strategic best practice wherever possible to the benefit of all clients, reducing risk and costs wherever possible. ASEL Ltd security solutions provide a best return on investment when integrated together. Intelligence & Deployment - ‘Turning data into intelligence-based business action’. Intelligence and deployment are two key elements which underpin the operational delivery of the ASEL Ltd risk Model (ARM). As a CIC Tactical Co-ordinator you will be at the cutting edge of UK business crime reduction and intelligence crime strategy. You will be a critical part of the most effective private Command and Intelligence Centre in the UK supporting our 'single, centralised' international Command and Intelligence Centre forming a stable platform for all customer security operations - increasing safety, reducing crime and reducing costs for all of our subscribers. Powered by the latest AI driven data technologies.

Main duties / key responsibilities:

• Acting as the first line of inbound and outbound communication for ASEL Risk and Intelligence operations 24 hours per day, 7 days per week.
• Tactical coordination and despatch of alarm response drivers and other assets when required following alarm activation and recording all detail on the ARK software.
• Scheduling Security Officers and managing lone workers based on available data and risk.
• Monitoring and proactively operating CCTV systems and responding to risks as per assignment instructions.
• High visibility security patrols on foot and in a vehicle - reporting and dealing with any issues that may arise.
• Client open up/lock down.
• Providing remote access control for ASEL customers.
• Controlling and issuing keys - Key holding.
• Maintaining CIC administration processes and data processing activity including identification of risk and mitigation strategies.
• Provide radio communication leadership across multiple national clients and ASEL security assets.
• Support a culture of continuous improvement and quality management.
• Utilisation of cutting edge modern technology such as drones - training will be provided.
• Internal and external online incident reporting.

Education / Qualifications / Training required:
Essential:

• SIA CCTV Licence.
• SIA Security Licence.
• A good standard of general education is required to fulfil the requirements of the role.
• Full UK car driving licence.

Desirable:

• A higher education qualification in an analytical field.
• Leadership and management qualification.

Previous work experience required:
Desirable:

• Intelligence gathering role.

Applicants must be able to provide a full 5-year checkable work or back to school history. Should you be selected to attend an interview, please ensure you bring your right to work documents and a recent proof of address.

Equality & Diversity:
ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Responsibilities & Requirements:
Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.

The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities.

All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

Benefits:

• Perkbox recognition - rewards and discount platform.
• Apprenticeship.
• Employee of the month scheme £50.
• 110% Club of outstanding performers who can receive large prizes and monetary rewards.
• WageStream - a flexible wage application whereby you can pull your wages out sooner than payday.
• EAP - Employee Assistance Programme.
• Progression opportunities within the company.
• Ongoing training.