Control Room Operator - Fixed Term 1 Year - Full - Time

Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team? Why not join our Electronic Monitoring service?

What is “Electronic Monitoring”?

Electronic Monitoring is the use of Radio Frequency technology to monitor an individual's compliance with an order imposed upon them by an issuing authority such as a Sheriff Court.
Individuals who are subject to Electronic Monitor will wear a monitoring device commonly referred to as a “Tag” and have a further monitoring device installed within their premises.
G4S, an allied universal company, is the Electronic Monitoring Service Provider for Scotland. G4S installs the equipment, monitors individual’s compliance and reports any non-compliance to the relevant authority.

What does the role entail?

We have an exciting opportunity for a Control Room Operator to join our team. The role is fixed term for 1 year with the opportunity to become permanent after 1 year of continuous employment. Full time and part time hours available, shift working, based at Duart House, Bellshill, Scotland ML4 3PR. The role is to deliver high quality, professional monitoring in accordance with the policies and procedures as agreed with the Scottish Government. In return, you will receive a salary of £25,322.73 per annum based on full time 38 hrs (£12.78 per hr), 28 days holiday, entry into a contributory pension scheme and free parking. For hours worked past 00.00 until 06.00 an additional £1 per hour will be paid as a shift allowance.

Shift Patterns

Full-Time

Monday to Friday Nightshift: 22.00 - 06.00
Monday to Friday Backshift 18.00 - 02.00

Part-Time

Weekend Nightshift: Saturday & Sunday 18.00 - 06.00
Weekend Dayshift: Saturday & Sunday 06.00 - 18.00

What you can expect from us

A worthwhile role within the Criminal Justice system - making a difference to people’s lives on a daily basis, job satisfaction, in-house training, employment security and opportunities for career advancement within a supportive team.

An opportunity to enhance your skills. Whether you see this job as a stepping stone in your career, or you wish to progress a career within G4S, we will provide you with ample opportunity for learning and development mapped against your own personal development plan. Whilst giving you all the training and support to enable you, we can also help you gain and enhance your skills in customer service, compliance monitoring, training delivery or logistics support.

Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment. This vetting will be at G4S expense.

Key Responsibilities and Accountabilities for the Control Room Operator are:

1. Point of contact for Monitored Persons who are subject to Electronic Monitoring
2. Monitoring Compliance of Monitored Persons and reporting any incidents of non-compliance to the appropriate agency
3. Liaising with various partner agencies such as Justice Social Work, Police Scotland, Hospitals and the Scottish Prison Service
4. Use of Google Drive, Google Sheets and information management software to document actions and produce reports
5. Making outbound calls to Monitored Persons and Partner Agencies as well as receiving incoming calls

The ideal candidate for the Control Room Operator will have the following Key Competencies;

1. Acting Professionally
2. Delivering Objectives
3. Supporting & Working with Others
4. Delivering Great Customer Service

Skills and Knowledge

Essential

1. Excellent interpersonal and communication skills
2. Ability to remain calm, positive and confident in a pressurised environment
3. Ability to make decisions based on facts and information available
4. Excellent time management skills with the ability to prioritise own workload
5. Flexible working style

Desirable

1. Ability to use Google Drive systems such as Google Docs, Sheets and Slides
2. Full UK driving licence
3. Experience in a similar role

The successful candidate will benefit from a competitive salary, extensive training, excellent benefits and a friendly working environment.

Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live within a reasonable commuting distance of the National Monitoring Centre in Bellshill.

The recruitment process

1. Online application submitted
2. Email with link to complete full application form via Google Forms
3. 10 Minute telephone interview
4. In Person competency-based interview
5. Vetting which involves a vetting meeting
6. Upon completion of successful vetting, offer of employment and start date given

Allied Universal, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today's world. Allied Universal is There for you; for more information, please visit http://www.aus.com